Employee Relations Partner Jobs

Department: People
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
The Employee Relations Partner invests in the future of Southwest’s People as they deliver on our Company Promise that, above all, “Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.” This role works collaboratively with Teams and Leaders throughout the Company in order to address any related allegations of misconduct and serve as a Trusted Advisor to all Southwest Employees. The Employee Relations Partner is passionate about connecting with and advocating for our People, fostering an inclusive environment for Employees to bring their authentic selves to work, and ensuring Employees have a safe space to raise concerns and ask for help. They’ll have the opportunity to learn and grow in their expertise each day and drive the future of Southwest Airlines.
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Responsible for the execution of Southwest Airlines people policies and practices, providing consultation and guidance to Leaders and Employees, delivering and ensuring appropriate responses to any related employment issues that arise. Manages full cycle investigations and provides recommendations to critical partners: HR Business Partner, Labor Administration and Leadership to promote a positive work environment. Is a key member of the centralized Employee Relations Team.
Responsibilities
Conduct interviews related to alleged violations to Southwest Airlines People Policies
Provide advisement and consultation to Leaders working through investigations and employee relations matters on approach and best practices with practical implementation strategies
Assess level of partnership and involvement that is needed to conduct an investigation and provides coaching and guidance to leadership to help determine appropriate resolution
Compile and analyze investigation information, prepares a detailed written report of the investigation, and notifies the appropriate Leaders of the outcome of the investigation
Identify trends and areas of concern and partner with HR Business Partner Team, Labor Administration and Leadership to provide guidance, solutions, actionable feedback, education and training opportunities
Leverage data to influence action, support decision making and root cause assessments as well as develop recommendations and build solutions
Provide predictive analysis to our the HR Business Team and Culture & Engagement team to drive proactive planning
Provide feedback to our DEI Partners regarding the various Employee Relations matters to drive awareness and solution
Collaborate with SWA University and Legal to produce enterprise Leadership training on various compliance related topics
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Skilled in listening and oral communication skills necessary to conduct inquiries and investigation interviews face-to-face and by telephone
Skilled in exercising solid judgement when evaluating and handling investigations and employee relations issues.
Skilled in maintaining professionalism and meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.
Ability to assist with training and facilitation functions in both large and small group settings required. Strong public speaking skills preferred
Ability to remain completely objective when gathering information during the inquiries and investigation process and provide an objective narrative
Ability to work through ambiguous and complex situations with minimal oversight from Employee Relations Leader and/or Senior Employee Relations Partner
Education
Required: High School Diploma or GED
Experience
Intermediate-level experience, fully functioning broad knowledge in:
Multiple Human Resources related functions
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel, including overnight stays and work varying schedules, including extended hours
Pay & Benefits:
Competitive market salary from $84,350 to $93,700 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the
discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
Explore more Benefits you’ll love: swa.is/benefits
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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