Business Analyst, Employee Experience & Productivity

Summary

Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers.

The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our team manages clients, provides internal services, creates applications, and acts as the face and voice of IS&T to the company. Everyone at Apple depends on our team’s communication skills, obsession over the customer experience, and attention to detail.

The IS&T Business Analyst is responsible for providing operational and customer facing support for Global Training programs.

This role is key to the support of training, and evaluation of training offerings, data, and Learning Management System management and maintenance. The ideal candidate possesses a strong customer focus, exceptional communication and organizational skills.

Key Qualifications

- Minimum 3-5 years in a professional environment and in an administrative, coordinator, analyst or operations capacity

- Strong organizational and time management skills

- Excellent verbal and written communication skills

- Experience administering LMS and CMS

- Expertise in iWork, macOS, and iOS is plus

- Experience with reporting and survey tools

- Able to multi-task effectively while meeting project deadlines

- Exceptional attention to detail, diligence, and thoroughness

- Extremely strong teamwork ethic and customer success focus

Description

A successful candidate will:

- Manage training-related logistics including: communications with business units, training team, while, managing and maintaining schedules and process for team

- Work effectively with cross-functional teams to communicate and manage training sessions and events for various programs

- Support questions, and learners with an understanding of tools and troubleshooting across all areas of the business

- Support projects by managing deliverables and communication between various business groups

- Act as Learning Management System (LMS) administrator, including: data entry, reporting, troubleshooting, and testing - front end and back

- Ability to manage various forms of training in various LMS, and content management systems

- Support the global training team by assisting with training material reviews, asset management

- Manage global training communications for promotions, events, surveys, etc.

- Create, organize, and maintain reporting and metrics in alignment with the data operations program. In addition to assessing global training data, identify trends and patterns, and providing meaningful input

Education & Experience

Bachelors in Educational Technology, Information Systems or equivalent work experience

Additional Requirements

- Variable

- Weekend, holiday and on-call work required at times

- Travel up to 25% required

Role Number: 200495830