Employee Experience Lead Jobs

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you will work with smart and motivated people to make a difference for the companies we serve.

The Global Employee Experience Lead is an energetic, enthusiatic leader who is an excellent communicator, very organized, excels at customer service, is a strong leader and a creative problem solver. The Global Employee Experience Lead will be tasked with setting the overall employee engagement strategy and creating a workplace in which every employee feels valued, connected and inspired. The goal of the Employee Experience Lead will be to create a high-performer workforce, reduce turnover and align the employee experience at Alvaria. This particular position also manages projects and processes that actively impact every aspect of an employee’s experience within Alvaria, at every stage of the employee life cycle, from recruitment and onboarding to career development and employee offboarding.

ESSENTIAL FUNCTIONS

• Designing approaches to communications which provide an employee voice
• Create, modify, and ensure the quality of training for all employees through guidance, coaching, and support for employees focusing on the goal of creating and maintaining a positive culture and atmosphere in the workplace.
• Building a culture of trust by training and developing managers to provide consistent and transparent communication.
• Creating proactive approaches to well-being in the organization to drive physical and mental well-being(guiding the Diversity, Equity, and Inclusion team & Global Culture Crew team).
• Create a program that clearly sets employee expectations and to manage and evaluate performance.
• Strategically partnering with all departments to deliver value-added employee experiences across the organization
• Assessing the impact that Alvaria’s practices and policies have on the employee experience.
• Developing strategies and programs to improve employee experience and engagement
• Creating ways to measure and assess engagement (for example, surveys) at an enterprise level and design programs to address employee feedback.
• Building a healthy company culture that sets the company apart from our competition by inspiring employees to deliver on the company’s core values

SPECIALIZED KNOWLEDGE & SKILLS

• Moderate Use of Excel: Basic understanding of formula use, mail-merging, and pivot data display
• Moderate Survey Design & Data Analysis
• Strong communication skills: this role requires frequent writing and public speaking.
• This person will be Alvaria’s spokesperson on behalf of all employees, and acts to bridge the gap between executive management and frontline employees.
• Proficiency in the rest of the Microsoft Suite (PowerPoint, Word)

EDUCATION AND EXPERIENCE

• 3+ years of HR and Employee Engagement Experience
• Bachelors Degree preferred