Emergency Services Deployment Operator (911 Operator)

SUMMARY:

MAJOR JOB DUTIES:

1. Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location.

2. Instructs callers in the performance of urgent procedures prior to arrival of emergency services, as required.

3. Refers citizens' non-emergency calls to the appropriate agencies.

4. Relays information and contacts appropriate agencies or personnel to resolve routine problems.

5. Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls.

6. Handles routine contacts with other divisions or sections of the department.

7. Operates the Telecommunications Devise for the Deaf (TDD).

8. Receives emergency service telephone calls from police officers and/or other authorized personnel.

9. Transmits requests for immediate information received from public safety communicators, authorized personnel and radio field units on wanted persons and vehicles, gun and vehicle registrations, driver's licenses and routing inquiries.

10. Receives computer print-out and routes to appropriate location.

11. Operates dispatch monitoring and activity consoles and equipment.

12. Dispatches runs to police field personnel.

13. Performs related clerical work.

14. Assists new operators with on-the-job training.

QUALIFICATIONS:

High school graduation or G.E.D.; preferably completion of two years of college with courses in criminal justice, public administration and/or computer science.

Six months to one (1) year of experience in the use of, and familiarity with computer-aided dispatch and communication equipment.

Three (3) years of customer service experience.

Evaluation Plan
Computerized Based Test: 70%
Interview: P/F
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 point