Emergency Medical Dispatcher Jobs

This is a full-time position. Pay is $20.68/hr.

SUMMARY: Gamers wanted! Do you enjoy video games or a fast paced environment with problem solving? Then this is the position for you! You will provide emergency medical communications relating to medical call taking, as well as radio communications and other related work. You will assist with communications to active ambulance and mobility units to provide an optimum response relating to medical need.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following:

• Life Insurance that is free coverage up to $40,000 for an associate.
• 401k retirement plan
• Free vaccinations
• Length of Service Bonus'
• 100% scholarships for EMT and Paramedic schooling
• Paid time off - two weeks of vacation time within your first year
• Medical, dental and vision insurance
• Uniforms are provided and an annual boot allowance
• Long term and short term disability insurance
• Flexible spending accounts for medical and child care
• Associate Assistance Program with free counseling sessions for associates and their family members
• Free continuing education classes
• Additional coverage is available.
• Wellness Activities

Essential Duties And Responsibilities

• Ensure daily customer happiness
• Other roles and responsibilities as assigned
• Answers and provides accurate information for all United Way referral calls
• Ability to prepare detailed written reports
• Ensures the answering of all telephone lines immediately in coordination with the Control Center Team
• In conjunction with the EMD, provides prompt, courteous call taking, pre-scheduling of calls, and response information to medic unit personnel
• Responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
• Responsible for efficient, effective unit deployment through intelligent use of System Status Plan to ensure the best, safest response time performance possible
• Answers and provides courteous assistance for all Red Cross emergency referral calls
• Prepares computer-generated reports and other incidental and general information for the Director of Operations as directed.
• Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports.
• Attends training sessions as required to maintain certification
• The ability to think and act quickly in stressful situations
• Assures that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift

Qualifications/Skills & Knowledge Requirements

• Must complete specified Control Center orientation
• Must be interviewed by Life EMS designee
• Exceptional knowledge of city streets and general service area geography
• Accurate, basic typing skills and computer operation knowledge
• Exceptional knowledge of all first responders and mutual aid ambulance providers in and around our service areas and how and when they are activated
• Must have a high school diploma or G.E.D.
• Exceptional knowledge of the Medical Priority Dispatch System and its use in accordance with local protocols and company policies
• Must have a valid driver’s license and maintain a good driving record
• Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
• Must successfully complete Medical Priority Dispatch Certification program
• Please note that Life EMS tries to accommodate all schedules, but as an EMS agency, you may be required to work shifts outside of your requested availability so we can assist our patients and communities. This may include days, nights, weekends, or holidays.
• COVID-19 Vaccination highly encouraged
• Responsible for overseeing scheduling needs and volume demands and report any unusual circumstances or resource requirements immediately to the Control Center Supervisor and the Director of Operations.
• Must be at least 18 years of age
• Must possess current BLS card