Communications Center Customer Service Rep Jobs

Working knowledge of Customer Relationship Management systems.

Assist with other related tasks as assigned by management.

Customer service experience; contact/call center environment is preferred. Sales or telemarketing experience ideal. Must be results-oriented.

Friendly and clear-speaking phone voice; effective verbal communication skills required.

Demonstrated PC keyboard skills by touch; accurate typing skills.

Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

Requires excellent communication skills, both written and oral, including the ability to interact with staff, patients and families.

Experience in utilizing the Windows office suite and Microsoft Word basic proficiency absolutely required

Answering and processing all requests via phone, radio, or web request

Monitoring multiple systems including Fire Alarm Panel, Building Automation System, Freezer

Monitoring, Elevator Monitoring, Tube system, Access Control, Security Video Monitoring, and Patient Room Closures and dispatching appropriate staff.

Receives complaints, exercises judgment in determining proper course of action and monitors maintenance requests for completion

Associate Degree or High School Diploma/GED with 3 years HR experience

3 years of related experience in HR customer service or HR administrative support

*Fully remote but requires being local to Southern California.

Union (SEIU-West) Performance Evaluation manual processing

CTCA & Tgen NES Processing

OnBase (electronic personnel file system) Support and Filing

Typing and word processing skills

One or two years of call center representative experience preferred but not required

Willingness to train on appropriate bank software or applications

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

What Are Our Desired Skills and Capabilities?

Typically No Relevant Experience Required

This position is eligible to be considered for remote hiring

High School Diploma or Equivalent

What Part Will You Play?

Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills

Knowledge, Skills, Abilities and Other Characteristics

Prior experience in Medicaid, managed care or human services with customer contact by telephone Preferred

Thorough knowledge of web-based application processing system, Cerner, eligibility verification system, Illinois Department of Human Services application benefits eligibility systems

Ability to complete annual educational requirements

Educates Medicaid enrollees of plan options including information on the mandatory managed care choice process

Responds to calls made to MWHC employing great customer service skills in order to provide a positive experience.

Completes data entry in multiple systems including: Intellides Everbridge Physician On-call schedule

Participates in on-going education, quality assurance tasks and other projects as assigned.

6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required.

Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.

Generates and dispatches service request work orders for completion by vendors.