Director, Operations Management Jobs

Job Summary

Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

The Director of Operations is responsible for shaping, delivering, and growing the Fleet Operations division, while managing the core day-to-day functions of the business (Dispute Resolution, Account Migration and Proxy Services). The individual in this role must be able to execute today while building for the future. This ambidextrous leader will manage a team who are directly responsible for delivering the Fleet Operations service offering(s), while developing and owning a creative, innovative, efficient, and scalable process to shift Fleet Operations into a high-growth model. This leader must work across teams within Cox Automotive to ensure a cohesive and coordinated approach to provide a seamless and fully integrated client experience. They will work closely with teams across Product and Performance Management, as well as leaders across the industry.

To be successful in this role, you must have experience with building, developing, and managing several operational teams, tremendous conflict resolution skills, deep industry knowledge, and the ability to translate your knowledge to a strategy followed by practical execution to drive operational success. You must be skilled in managing a team of direct reports, including hourly team members, influencing, and collaborating while driving accountability & achieving the businesses profitability goals.

Key Responsibilities

• Lead end-to-end operations of Fleet Operations, assess staffing levels, review work volumes, plan and continuously monitor to ensure efficiency, qualify work product, and effective customer service.
• Building unified vision of tools needed to have teams operating at maximum efficiency.
• Work to bridge gaps and increase efficiency of service providers via direct connections.
• Develop processes, establish SLAs, negotiate contracts, resolve disputes, and monitor service providers & internal team members to ensure service levels and KPIs are met.
• Develop, design, and deliver a strategy to achieve the vision of the Fleet Operations that aligns with the revenue and growth goals.
• Select, develop, and scale your team as the business grows while effectively managing through the growing pains of change.
• Lead process innovation and definition for Fleet Operations to support scale across different classes of vehicles.
• Lead Day-to-Day business operations (Dispute management, Proxy service, implementation).
• Effectively lead the team members by setting an example in behavior, championing Cox values and ensuring that all employees are treated with respect.
• Collaborate with Mobility Product team to support existing and new maintenance management clients.

Requirements

• Presentation skills - ability to convert analysis and business plans into compelling, persuasive.
• Experience in customer expectation and relationship management.
• Proven ability to excite, inspire, lead, manage, and influence teams, partners, and clients.
• Exceptional team leadership capabilities & experience.
• Ability to develop and execute strategy in an evolving market.
• Experience in establishing and driving process and operational excellence.
• Presentations to both internal & external stakeholders.
• Technical understanding of software tools and concepts.
• Excellent written and oral communication skills, including experiencing high-level business discussions and low-level technical discussions to drive alignment and bring clarity to the overall vision.
• Strong interpersonal skills - flexible, collaborative, positive attitude, highly motivated and curious about market evolutions.
• Proven experience in operational and change management.
• Experience in the automotive industry or fleet management.
• Expert-level proficiency with Word, Excel, and PowerPoint.
• Bachelor's degree with 10+ years of relevant experience with at least 5 years' experience in a leadership role; or the right candidate could have a different combination, such as a master's degree and 8 years' experience; Ph.D. and 5 years' experience in a related field; or 14 years' experience without a degree.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.