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Director Of Product Management
Company | NMI |
Address | Schaumburg, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-07 |
Posted at | 9 months ago |
Description
- Customer Experience and Enablement: Deliver a delightful and scalable omni-channel experience that enables partners to prototype, launch and scale faster with NMI. Work closely with sales, success and customers to optimize the customer journey. Scope of this pillar includes but is not limited to developer docs, sandboxes and tools, white label and embedded experiences.
- Marketplace and Value Added Services: Create opportunities to monetize each transaction by offering embedded value added services that meet more of the needs of the merchants and end users. Make these value added services easily accessible via a best in class marketplace.
- Data and Insights: Provide data and insights to empower our internal product teams and customers to make data driven decisions to grow the business. Longer-term, explore opportunities for data monetization.
- Payment Processing: Maintain a scalable, reliable, accurate and compliant transaction gateway that processes billions of transactions through the platform each year.
- Deeply understand the needs of customers, their merchants and end-users, internal teams, competitors and the market.
- Build a customer feedback loop (qualitative, quantitative, experiments, A/B testing, partner advisory board, etc)
- Create partnerships both inside and outside of the organization.
- Attract, build, manage and develop a talented, diverse and inclusive team of product managers.
- Partner closely with internal teams on product and delivery decisions, go to market and shared revenue objectives
- Establish a shared vision and strategy by building consensus on priorities across key stakeholders.
- Provide cross functional teams context, empathy and rationale behind customer needs. From “customer wants a feature” to “they want to solve a problem that helps with …”
- Establish and inspect quarterly OKR’s to measure efficacy of growth initiatives.
- Contribute to building and scaling the Product team and discipline
- Ensure that product definition for the areas that your team works on is clear and of high quality.
- Excellence in conceptual thinking and analytical problem solving.
- Data-driven decision making to quickly understand and identify key performance drivers to ensure focus and team resources are directed accordingly.
- Deep experience working successfully across sales, marketing, design and engineering teams.
- 12+ years in Product Management (at least 5 years in payments).
- Exceptional leadership skills with a bias to action, rapidly anticipating and adapting to shifting priorities.
- A combination of B2B and B2C preferable
- Experience leading and scaling geographically distributed teams in a fast paced, high performance business unit.
- Deep experience working directly with customers, defining personas, jobs to be done and creating customer feedback loops.
- Proven track record of applying creative thinking and analysis to tackle business needs in ambiguous environments.
- Employee referral program
- Competitive compensation
- 401k matching up to 4% after two months of service
- Vacation and Sick time
- Health, Dental and Vision Insurance
- 13 Paid Holidays
- Bonusly colleague reward
- Paid Parental Leave
- Life, ADD, Short-term and Long-term Disability insurance
- Flexible Spending Account
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