Director Of People, Retail Operations

LaSalle Network is partnering with one of the country's best known service brands to hire a Director of People, Retail Operations over their southeast region. Reporting to the VP People Operations, this Director of People, Retail Operations will partner with the SVP Field Operations and lead a team of Regional People Business Partners to build and execute the people strategy in the retail space. This operationally focused team will partner cross functionally with business leaders, field management teams and subject matter experts and deliver business objectives.
This role is critical in staffing and selection, engagement and retention, performance management and associate relations and business performance improvement.
Director Of People, Retail Operations Responsibilities

• Partner with SVP Field Operations to execute people strategy for assigned zone
• Partner to build onboarding plans for new leaders
• Monitor KPIs and deploys resources based on evolving business needs
• Proactively minimize legal risk to the company and help drive labor strategy to align and achieve business strategic goals
• Calibrate top/bottom performers with market leaders; partner and create talent action plans to close gaps
• Collaborate cross-functionally to ensure compliance with all applicable Federal/State/Local legislative requirements
• Champion change efforts and effectively leads team through change
• Oversee, coach and evaluate Field People Business Partners to ensure exceptional results and execution of key priorities
• Execute people programs (talent reviews, performance calibrations, merit and incentive awards, engagement surveys)
• Actively participate in the selection process and influence hiring managers to raise the talent bar and prioritize building diverse teams
• Assess leadership development needs through on-site observations/in-store interactions
• Provide performance management consulting
• Ensure staffing plans and store complements are achieved by identifying and escalating to remove obstacles
• Monitor technician turnover closely and leverage exit and stay interviews and escalate insights to quickly close gaps
• Lead a team of regional People Business Partners that travels to store locations six days per month (minimum requirement) to assess and build recommendations that improve engagement, retention and performance
• Build recommendations that improve performance; track and monitor progress; measure impact and share best practices
• Maintain strong associate relations and fosters an inclusive, safe and positive people culture

Director Of People, Retail Operations Requirements

• Strong business acumen
• Experience handling associate relations issues and dealing with labor laws
• Pro-active and solutions oriented; builds trust; connects with people; likeable, high confidence, low ego, coachable
• Self-motivated with outstanding planning, prioritization and time-management skills
• 10+ years of experience in Human Resources (Business Partner) in a geographically disbursed retail, manufacturing or equivalent environment
• Strong organizational skills and attention to detail, collaboration skills and the ability to contribute within a team setting
• Ability to multi-task effectively in a fast-paced environment
• Excellent interpersonal and communication skills
• Well-developed written presentation, organization and editing skills
• Has passion, high energy, ability to energize others, works smart, displays a sense of urgency and has a high level of integrity
• 5+ years of HR leadership experience leading an HR Business Partner Team
• Demonstrated ability to influence and achieve results through others
• Bachelor’s degree in business administration or a related field, or equivalent experience preferred
• Deep analytical and problem-solving skills

Thank you,
Becky Clifton
Senior Project Manager
LaSalle Network
Keywords and Related Terms: HR , HRBP , human resources , retail , operations
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.