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Director Of Ops Jobs
Company | LeadingIT |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-15 |
Posted at | 11 months ago |
This will be the hardest job you have ever done.
- Resourcefulness & Organization: managing vendors and toolset to allow our team to effectively execute concierge customer support
- Resource Allocation: collaborating with sales, technical, and filed departments to determine available resources (whether that means time, budget, or people to carry out the work). You’ll need to understand how to maximize impact and make a little bit go a long way.
- Lead, Manage, Accountability: we run on EOS (bonus if you are fluent) so LMA required here of the entire service delivery team
- Operations Problem Solving: helping manage and communicate technical team leading us to best in class service delivery and amazing customer service
- Collaboration & Interpersonal Communication: work within leadership team to develop and exceed company goals with supplying guidance on operations and service delivery
- Managing the execution of strategic plan and holding the rest of the leadership team accountable for initiatives and action items
- Recommend “operating system upgrades” driving the bottom line profitability and other KPIs
- Ensuring the right people are in the right seats of the right bus
- Determining best path forward to operationalize our approach to reducing individual dependencies within each department and across the company as a whole
- Initial 6-9 month tour working elbow-to-elbow producing, creating, and coordinating with our technical team to learn and understand the front-line challenges, opportunities, and nuances that make us great...and not-so-great-for-now
- We gather feedback and adjust how we operate based on YOUR ideas.
- We CARE about our team and our clients and understand the need for flexibility with life+work.
- We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
- Salary is based on your experience, drive, and the value you can bring our company; and is in the range of $75,000 to $125,000 per year.
- More than 14+ days of paid time off and TWO weeks vacation.
- Company provided gear (notebook + iPhone) as well as company clothing.
- We provide 100% company paid health, dental, life, and vision benefits – value of $5,000 to $16,000/year.
- We match 5% of your contributions to Guideline 401k – value of 5% of salary.
- Submit your application + resume
- If that goes well, we’ll schedule an in person interview and go from there
- AND complete a communication survey (7 min) REQ’D
- If that’s a match, we will reach out to schedule a phone interview (20 min)
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