Associate, Ops Jobs

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Grubhub is looking for an Associate, Ops to join our Revenue Operations team.

The Impact You Will Make

• Participate in business stakeholder meetings to understand strategic initiatives and changing processes within other departments, and update reporting and assignment processes to increase visibility of impact and support departmental needs
• Utilize internal reporting and querying systems and tools (SQL, Tableau, Redash) to provide regular comprehensive updates supporting the cancellation workstream and impact across the business. Including weekly, monthly and quarterly business reviews
• Assist with various ad hoc projects
• Compose and publish documentation on any new/existing standardized processes carried out by stakeholders involved in lower cancellations
• Use data to support and advocate for product enhancements and process changes in Sales, Fulfillment, Success teams to proactively prevent cancellations
• Manage the inbound questions and stakeholder management related to cancellation initiatives and help facilitate the communication strategy to stakeholders for any related updates
• Become a Subject Matter Expert (SME) on the cancellation process and associated inputs, outputs, and business impact
• Drive continuous improvement to ensure we continually enhance the Grubhub experience - automation and process improvement are top priorities
• Generate Standard Operating Procedures (SOPs), execute process mapping, and identify gaps to improve the cancellation process and current initiatives across fulfillment, success, and throughout the restaurant network organization

What You Bring To The Table

• Technical Skills:
• Experience in project management, process mapping, and SOP creation
• Passion to collaborate across the business with stakeholders to ensure alignment and maximize impact
• 1+ years of experience with SQL and Tableau
• 1+ years of experience with Microsoft Excel & Google Suite
• Ability to manage time and multiple priorities at once
• Comfortable working in ambiguity, taking the initiative to creatively solve problems, and using data to drive change
• Excitement to learn and grow in the operations space
• 1+ years experience with Salesforce, Zendesk, or Jira preferred but not required
• Exceptional communication skills and ability to work with multiple stakeholders at all levels
• 2+ years in Operations, Onboarding, or Customer Service environments with a proven track record of positive business impact and attention to detail. Restaurant experience a plus, but not required

And Of Course, Perks!

• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
• Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
• Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].