Director Of Information Technology Services

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.
Under the general direction of the Associate Dean of Administration / CFO, the Director has overall management responsibilities for UCLA Extension's (UNEX) Information Technology Services operations including research, development, implementation, and maintenance of: the enterprise network and infrastructure (hardware and software); institutional software applications (administrative and programmatic); institutional computer laboratories; classroom technologies; and individual departmental/user hardware, software use, and applications. Direct responsibilities include delivery of a portfolio of integrated services that supports faculty, students, and staff in the use of information technology, for teaching and learning, website development and management, and administration of UCLA Extension. Additionally, this position has oversight of IT solutions and operations which are compliant with all laws and University policy, supportive of the student experience while leveraging existing UNEX and UCLA resources in an intuitive, reliable, and forward-looking manner.
The Director will prepare and present departmental budgets that are compliant with institutional goals, develop departmental customer service objectives and monitor customer satisfaction, ensure user training, and supervise all administrative functions within Information Technology Services (ITS).
In addition, this position has direct responsibility for leading the development of an ITS strategic direction that enables Extension to reach larger established institutional strategic goals by working collaboratively with internal and external stakeholders. The Director will provide high-level support to various Extension service areas which include Marketing, Student and Alumni Services, Program Services, and Finance, and will serve as a technology thought leader across the organization.
Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Please visit our website dedicated to our AEDI efforts as an organization: https://www.uclaextension.edu/about/equity-diversity-inclusion
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
18
Records
Qualifications
Required/Preferred
1. Minimum of 15 years of progressively responsible professional experience in providing and managing information technology services in a large organization on a strategic level as well as demonstrated knowledge of information technology operations and practices, preferably in a public or private university and/or academic setting.
Required
2. A bachelor's degree in a related field (Information Technology, Information Systems, Computer Science, Engineering) or equivalent combination of training, education and experience from which comparable skills can be acquired. Masters in Computer Science or equivalent is preferred.
Required
3. A strong background in IT support, web development and management, and a proven track record of ensuring alignment of service capacity, flexibility, and delivery with both strategic and operational requirements.
Required
4. Substantial progressive management and leadership experience for information technology systems and services.
Required
5. Excellent communication and presentation skills; written and verbal skills; analytical skills; strong interpersonal skills.
Required
6. Ability to work in a complex organizational construct in fast-paced, market oriented environment.
Required
7. Ability to focus on development of strategic long-term visions and transform concepts into an effective implementation plan.
Required
8. Strong knowledge of industry-standards and newly developed applications.
Required
9. An understanding of evolving academic and research technology requirements and recognition of the need to support both mainstream services and emergent technologies which are relevant, or potentially relevant to academia.
Required
10. An appreciation of the importance of maintaining a balance between operational excellence and supporting innovation in research, teaching and learning, and administration.
Required
11. Proven track record in recruiting, directing, motivating and guiding the development of a team of IT support and web development professionals.
Required
12. Experience in supporting an effective communication strategy to a diverse organization.
Required
13. Excellent verbal and written skills. Ability to explain complex technology in a manner that is understandable to a non-technical person.
Required
14. Ability to independently and effectively use a variety of resources to stay abreast of IT environments.
Required
15. Ability to independently perform and/or oversee systems analysis and systems research that is thorough, accurate, and appropriate to technical constraints, users requirements, and UNEX/UC planning goals.
Required
16. Ability to provide a leadership role in a team environment, lead workgroups and meetings to resolve divergent points of view on complex issues, focusing on holistic process improvement and analysis.
Required
17. Ability to recognize and address areas of future IT development for the purpose of updating, streamlining, or enhancing policies and/or practices to maximize productivity and support UNEX's strategic IT direction/objectives.
Required
18. Ability to apply and translate theoretical knowledge across multiple functional and computing environments.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
08-21-2023
External Posting Date: