Director Of Information Technology

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Department: Circuit County Clerk

Position Control Number: 0102-001

FLSA Status: Exempt, position is not eligible for overtime

Safety Sensitive Designation: This position is not designated as safety-sensitive.

Random Drug/Alcohol Test: No

Opening Date: May 13, 2023

Closing Date: May 23, 2023 at 11:59 PM

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.

EEO/AA/F/M/Vet/Disabled

JOB SUMMARY: Responsible for overseeing the design, implementation, operation, and maintenance of an information technology system that serves the offices of the Circuit County Clerk and the Circuit Courts; responsible for the supervision of the technical staff in the Information Technology Department.

ESSENTIAL JOB FUNCTIONS:

• Responds to emergency calls concerning the operation of the computer network 24/7/365.
• Develops and implements network security plan to maintain file and functional security of Circuit/County Clerk and Circuit Court computer systems.
• Directs the installation, operation, and maintenance of all hardware, software, and peripherals, including printers and scanners for Circuit/County Clerk and Circuit Court.
• Works with Circuit/County Clerk staff to develop and maintain SQL databases for searches available to both local and website users.
• Ensures backup and replication of network data.
• Remains current in changing technology through communication with vendors, research in trade journals, and attendance at relevant industry seminars.
• Assesses personnel needs for computer-related training and recommends classes as needed; designs and conducts user hardware and software training.
• Supervises the technical staff of the Information Technology Department.
• Provides technical assistance to Chief Deputy in meeting FOIA requests.
• Oversees the provision of desktop support for approximately 310 PCs used by 270 Circuit/County Clerk and Circuit Court employees across four locations, in-person, by telephone, and by remote connection.
• Develops and implements all information technology standards and practices.
• Oversees the maintenance of backup generators across two locations.
• Ensures that licensing requirements are met for all purchased software.
• Provides Audio/visual support to Circuit Courts as needed; establishes secure connections for remote video conferences.
• Maintains service agreements and contracts for Circuit/County Clerk and Circuit Court hardware and software.
• Develops, maintains, and troubleshoots Wi-Fi service across three locations.
• Ensures compliance with legal and Legislative Audit requirements; monitors changes to the law and makes recommendations to the administration for any required changes.
• Purchases, configures, monitors, and troubleshoots server and network hardware and software for the Circuit/County Clerk and Circuit Court.
• Works with Circuit/County Clerk administrative staff to develop and maintain continuity of operations and disaster recovery plans.
• Conducts job interviews and makes departmental hiring and disciplinary recommendations.
• Reviews IT Department budget ensuring adequate funds to meet projected needs and achieve goals established in the department’s information technology plans.
• Ensures software and hardware updates and patches are installed on all PC operating systems for Circuit/County Clerk and Circuit Court to ensure functionality and security of the system.
• Provides ongoing technical support to the Election Commission during elections, and sets up temporary PC banks for use during major elections.
• Develops and implements short- and long-term information technology plans for Circuit/County Clerk and Circuit Courts.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Oversees the development and maintenance of the Circuit County Clerk website.
• Configures and troubleshoots user accounts and security groups.
• Receives requests for hardware and software needs from user departments; makes hardware and software recommendations and prepares bid specifications for purchasing information technology systems and network equipment and software for Circuit County Clerk and Circuit Court.
• Maintains server, desktop, and network infrastructure at Circuit/County Clerk Disaster Recovery Center.
• Maintains Circuit/County Clerk equipment inventory.
• Develops and maintains relationships with the technical staff of vendors and other agencies in support of software and hardware resources provided by or shared with those vendors and agencies.
• Performs other related duties as required.
• Prepares all requested reports or listings from information within computer databases.
• Installs, maintains, and troubleshoots closed-circuit security camera system hardware and software.

PERSONNEL SUPERVISED: Provides supervision to two System Administrators, one Network Administrator, and one Desktop Support Technician.

WORKING CONDITIONS: Work is performed in various smoking-restricted County offices. The position may be required to remain on-call as necessary. Work will sometimes result in exposure to a dusty or dirty environment.

MINIMUM QUALIFICATIONS:

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Ability to provide supervision to an Information Technology staff.
• Extensive knowledge of hardware, software, and networking principles and technologies.
• Ability to communicate effectively in writing.
• Ability to maintain discretion regarding privileged information.
• Considerable knowledge of SQL programming language.
• Ability to remain on-call to provide user support as needed.
• Ability to analyze logic utilized within software programs and operating systems.
• Ability to analyze information technology needs to determine appropriate operational procedures and hardware/software purchases.
• Considerable knowledge of network security methods, including firewalls, intrusion prevention systems, and available hardware/software.
• Ability to establish and maintain an effective working relationship with judges, court personnel, vendors, coworkers, system users, and the general public.
• Ability to install and integrate server and PC system upgrades, software and updates, and hardware.
• Good knowledge of budget preparation and procedures.
• Extensive knowledge of the maintenance and repair of information technology systems.
• Good knowledge of basic web page design and HTML coding.

PHYSICAL REQUIREMENTS:

• Ability to stoop, bend, climb, and kneel in the installation of equipment.
• Visual acuity is sufficient for normal office activities, including the use of a PC.
• Digital dexterity is sufficient for the operation of a keyboard and mouse.
• Ability to effectively communicate orally.
• Ability to lift and carry loads up to 30 pounds.

EDUCATION AND EXPERIENCE:

Completion of a bachelor's degree in Computer Science, Information Technology, or a related field; extensive experience in the supervision of a complex information technology system including network system management; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Employment is contingent upon the successful completion of a criminal background check and a traffic offense check.

Must have or be able to immediately obtain a valid Arkansas Driver's License.

Prefer a master's degree in Information Technology or a related area.