Director Of Donor Operations

This is a Full Time position possibility of remote work
Compensation is between $70,000 to $85,000 per year DOE
Benefits – Competitive package including medical, dental, vision, 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave.

COMPANY OVERVIEW

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve.

CRISTA MINISTRIES VISION

To transform lives with the Gospel of Jesus Christ through sustainable, Biblical Christian ministries.

CRISTA MISSION STATEMENT

CRISTA is a family of Ministries empowered to serve the needs of the World with the Gospel of Jesus Christ.

CORE VALUES

• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.
• Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do.
• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.

POSITION SUMMARY

The Director of Donor Operations is responsible for leading the Donor Operations Partners-Services team who are responsible for keeping donors engaged and invested in CRISTA Ministries’ mission and calling. Collaborate with RA Leadership Team as a liaison between RA and other CRISTA departments, such as Accounting/Finance and Data Team in addition to improving processes and procedures within the Donor Relations and Donor Operations teams. Build and develop a team focused on achieving excellence and providing the best care to our donors.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES
1. Partner Services Staff Development:

2. Partner Services Projects:
3. Budget Leadership
4. Team Management:
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPONSIBILITIES:

Partner Services Manager, Donor Advocates, and Part-Time Callers

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Demonstrates the values of a CRISTA leader
• Ongoing affirmation of alignment with and support of CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Belief that Jesus Christ is Lord and Savior

EDUCATION

Bachelor’s degree in business or marketing or a related field from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.
EXPERIENCE

• Two years experience with a donor operations or customer service team
• Experience with analytics tools, SalesForce and Wealth Engine

SOFTWARE / EQUIPMENT KNOWLEDGE

• Salesforce or similar CRM
• Proficient in Microsoft Office

OTHER CONSIDERATIONS

• Superior customer service skills
• Desire to make a difference in the world and work in a Christian environment.
• Travel to Seattle headquarters to collaborate with team on a regular basis.
• Able to handle multiple, concurrent projects and work within and across diverse teams.
• Enjoy working in a fast paced, deadline driven environment.

PREFERRED QUALIFICATIONS
EDUCATION

Bachelor’s degree from an accredited college or university recognized by the United States Department of Education or equivalent experience
EXPERIENCE

• 3 years in the fundraising industry
• Salesforce g and Wealth Engine experience

SOFTWARE / EQUIPMENT KNOWLEDGE

• Work knowledge of Salesforce and other CRM software programs.

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.