Director Of Digital Workspace

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

HealthEquity is hiring a Director of Digital Workspace dedicated to team-member experience and technical excellence. HealthEquity's workforce is almost entirely remote, and we're looking for someone passionate in empowering team members with great technology. Help us efficiently work towards our mission to help Americans find peace with the two most stressful areas in life, your health and your wealth.

What you’ll be doing

• Improve quality and responsiveness of support services by focusing on continuous improvement of interaction and service between remote support and other functional areas of company.
• Provide premier support by working with all technical staff in the implementation of improved near and long-term services from the digital workspace support teams, including the technical design, testing and implementation of hardware and software systems that enhance the desktop environment.
• Develop and maintain digital workplace policies and procedures to ensure compliance with relevant regulations and excellence
• Lead the implementation of digital workplace solutions that support remote work and collaboration, including cloud-based tools, mobile applications, and virtual meeting platforms
• Lead the desktop, laptop and VDI computer systems infrastructure, including providing a secure, efficient workstation environment to allow the business to maintain a high level of productivity across all departments within the organization.
• Develop and implement a digital workspace strategy
• Collaborate with multi-functional teams to assess business needs and design solutions
• Oversee the audit of desktop and application security practices and department operations and performance on an ongoing basis to mitigate risks, meet Company standards, and exceed customer service expectations.
• Lead a team of technology professionals, providing guidance, and support to ensure high-quality work and continuous improvement
• Benchmark, analyze, report on, and make recommendations for the improvement of the enterprise desktop environment supporting core objectives including research and evaluation of new technologies.
• Run and maintain the digital workplace infrastructure, including endpoint architecture, security protocols, and software applications
• Oversee the administrative and human resources activities of the digital workspace teams, which includes but is not limited to budget development and monitoring, hiring and assigning employees; coaching, training and evaluating employees; coaching, counseling and managing performance; and making salary, merit or other pay increase recommendations. Ensures staff receives proper training on products, systems and services. This position may also make recommendations and/or take corrective action to handle performance as appropriate.
• Stay up to date with industry trends and emerging technologies related to digital workspace solutions

What you will need to be successful

• Superb written and verbal communication and the ability to interact and collaborate effectively with business partners and IT end users with a strong customer service orientation is essential.
• Excellent organizational and time management and the ability to perform work with little direction and work on multiple projects simultaneously; manage diverse operations consisting of tight deadlines and high-pressure situations; and multi-task and function well in a stressful environment.
• 5+ years of direct responsibility leading teams of technical staff.
• Previous coaching and performance management experience with both central and remote staff members
• Expert understanding and working knowledge of the following operating systems, software packages, programs and technical areas: Apple, Mac, Windows, Microsoft .NET technology and Azure Active Directory, Exchange Online, MS windows 7/10/2012R2/2016, MS office suite, M365 administration, Network connectivity trouble shooting, Visio, MS Project
• Available during PST hours as needed to respond to emergency calls is required.
• A demonstrated ability to resolve complex process/systems issues through the identification and analysis of problems from root cause to strategy development and execution is necessary.
• The ability to oversee technical support operations for a Microsoft based Enterprise organization as normally obtained through a minimum of 7 to 10 years of progressive responsibility in the following areas: Cloud applications, desktop, server, network, Microsoft applications, systems and on-premises application maintenance. Experience should also include facilitation of assessment of information security risks for major processes, systems and projects, ITIL methodologies, and Azure DevOps.
• Great leadership and interpersonal skills with the ability to effectively motivate employees and resolve conflicts.

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Dependent care FSA match
• Personal and healthcare financial literacy programs
• Wellness program incentives
• Medical, dental, and vision
• HSA contribution and match
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Paid parental leave.
• Adventure accounts
• Uncapped paid time off.
• 401(k) match

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self!

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.