Senior It Analyst Jobs

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
Anaplan is looking for an outstanding SENIOR IT ANALYST to join IT Operations in MIAMI, FL. This is a stellar opportunity to operate at the highest levels in a highly visible, large-scale SaaS cloud company. This role is an immediate full-time position in the Miami area ONLY. If you’re ready to roll up your sleeves and seek outstanding problems that no one else is solving, keep reading!
Your Impact
You will work directly with Anaplan’s executives, coordinating heavily with a global support team and partnering with Executive Assistants, IT Engineering, Security, Workplace Services, and other groups as necessary. As a member of IT Operations, customer satisfaction, quality support, and an agile approach is a must. No heavy red tape, no politics, just the work and challenges you love! This is an exciting, progressive career opportunity with a company that values diversity, flexibility and understands the need for a good work/life balance. Help us get to the next level and build a great team! This position reports to the Lead IT Operations Manager.
Your Qualifications

• Effective workstation lifecycle management: new hires, hardware refreshes, break-fix, and offboarding
• Visit relevant Anaplan offices to provide in person support as needed
• Flexibility to work different shifts (First, Second, and Third shifts depending on business need)
• Initial point of contact for C-suite executives and their executive assistants
• Providing a key role in supporting IT service level commitments, corporate policies, corporate standards, and compliance requirements
• Be available to work a rotating on-call schedule with your peers
• Identify process improvements and work with leadership to implement
• Triaging, prioritizing, resolving, routing and scheduling all incoming IT Support requests
• Build, maintain and implement process documents, IT policies, and knowledge base articles

Preferred Skills

• Proficiency in both MacOS and Windows is expected
• Ability to travel as needed per the business
• Experience provisioning and de-provisioning user access
• Demonstrated ability to plan and document projects
• Solid ability to connect and communicate with multiple stakeholders
• Familiarity with endpoint management and mobile device management (MDM) platforms: JAMF, SCCM, Workspace One
• Organized and detail oriented
• Familiarity with security tools such as Crowdstrike, Netskope, and Global Protect
• Strong end-point troubleshooting skills
• Must have superb customer service skills, preferably in a previous white-glove role
• 3 to 5 years of Enterprise IT Support experience (ideally in a SaaS company) that includes MacOS and Windows, mobile devices, printers, video conferencing, SaaS and productivity applications
• Demonstrated usage and troubleshooting experience with Okta, O365, Slack, Box, and Zoom
• Strong experience with ServiceNow for ticketing

Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.