Director, Fulfillment & Distribution Jobs

ABOUT US:
Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.
AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.
Our mission is to empower people to take ownership of their health.
THE ROLE:
We're looking for an organized, motivated, and hardworking Director, Fulfillment and Distribution to join our growing Operations team. Reporting to the Vice President, Supply Chain, you will manage all our global Fulfillment Center operations from order placed to final mile transportation, ensuring that shipments go out on time and as planned.
WHAT YOU'LL DO:

• Conduct at least quarterly business reviews with fulfillment and distribution partners to maintain a high level of performance.
• Support carrier claims process and/or setup claims audit process through third parties.
• Partner with the tech team to ensure new product setup is mapped, tested and transacting properly to our fulfillment and distribution partners.
• Provide excellent service to all internal and external customers.
• Implement cost tracking across fulfillment and distribution operations.
• Maintain and report on detailed transportation metrics such as average cost per order, out of market delivery percentage, on time delivery percentage.
• Audit, review and approve invoices from fulfillment and distribution suppliers.
• Implement LTL/FTL carrier solutions for the movement of inventory between fulfillment centers in the most cost effective manner.
• Work with our fulfillment and distribution partners to improve shipment packaging to reduce cost and ensure the highest integrity of our product during transit.
• Work closely with the COO to determine fulfillment plans, necessary tech improvements, and identify areas to continuously improve policy, procedures, practices and training.
• Implement and track daily fulfillment and distribution scorecards and KPIs.
• Develop, implement and facilitate processes that focus on achieving measurable. improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery.
• Manage and report on final mile delivery performance.
• Maintain relationships with 3rd party carriers and distribution networks in order to track, resolve and solve issues appropriately.
• Ensure fulfillment and distribution partners have all of the information they need to be successful.
• Work with carriers to implement flexible delivery/pickup options.
• Ensure processes are aligned and in place so that order fulfillment happens effectively, efficiently and on-time.
• Work with the quality team to manage supplier verification and certification for FDA, NSF and others.
• Manage the implementation of new third party logistics providers and/or the relocation of fulfillment centers.
• Manage all third party fulfillment operations and ensure all orders are shipped on time, in full and accurately.
• Partner with CX, Tech and 3PLs to ensure we’re providing world class visibility into the delivery of customer orders.
• Execute on the RFP process for US distribution and fulfillment operations.
• Working closely with both senior leadership and team members, identify areas to continuously improve policy, procedures, practices and training.

WHAT WE'RE LOOKING FOR:

• Previous experience working with perishables in a high-volume fulfillment environment preferred subscription operations a plus.
• Experience working for, or managing a third-party logistics provider.
• Strong analytical skills.
• Bachelor’s Degree preferred with a minimum of 15 years of management experience in distribution/fulfillment operations.
• Extensive experience working with high growth companies
• Strong communication and interpersonal skills.
• Ability to prioritize work against tight timelines, operate with a sense of urgency, and perform under pressure.
• Experience in quality control processes and procedures.
• Extensive experience in e-commerce and direct to consumer fulfillment and distribution
• A strong believer in delivering a premium customer experience every time.
• Ability to use data to make informed decisions that align with company goals and overall strategy.
• Proficient ability with various business software suites in addition to background utilizing various warehouse and transportation management systems.

WHAT'S IN IT FOR YOU?

• Paid maternity and paternity leave to allow you to spend time with your new family.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• Access to Athletic Greens product and swag items.
• A brand new company laptop and a generous home-office budget so you can work your best.
• 90% premium coverage for top medical, dental and vision plans.
• Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
• The opportunity to work with passionate, high-growth, business-minded colleagues.
• A monthly fitness class credit to support you on your health and fitness journey.
• A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
• A 401k plan with company-matching because life is an opportunity and we care about your future.
• Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
• A 100% remote working environment, which has been implemented from day one.
• Employer paid short-term disability and life insurance.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.