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Customer Experience Operations Supervisor Jobs

Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Customer Experience Operations Senior Analyst
By Pirate Ship At United States
Change Management skills: Pirate Ship is a rapidly growing company where change is common.
Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.
Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.
Familiarity with CRM systems, customer data management practices, and workforce management software.
Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.
We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!
Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .
Experience Supervisor Jobs
By Best Buy At San Antonio, TX, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Experience Supervisor Jobs
By Best Buy At Baton Rouge, LA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Director, Customer Experience Global Operations
By McDonald's At Chicago, IL, United States
Support collaboration and change management within Global Operations as well as cross-functional teams and Segment/Markets
Working knowledge and or experience managing teams using data analytics platforms, data visualization tools and Simulation Software or similar.
Held previous roles in working in global functional teams / and or market experience in Operations.
Effective communication skills with the ability to convey concepts and narratives in a compelling manner across all stakeholder groups.
Comfortable with ambiguity and skilled in defining / bringing structure to solve business problems.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Customer Experience Associate, Analytics & Operations
By Spanx At Atlanta, GA, United States
Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers
Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience
Dive into the details of customer experience reports and data to mine out significant opportunities.
Interact with other departments across Spanx to gain additional product and/or technical knowledge as necessary 
Bachelor’s degree in related function or comparable professional experience
3+ years of experience in a customer-focused role preferably in social media, customer experience, eCommerce, fashion/retail, customer/market research 
Customer Operations Supervisor Jobs
By PSEG At Hackensack, NJ, United States
Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls.
Broad knowledge of business and technical aspects of the job, including financial and cost management.
Set priorities for the team to ensure effective workload management.
Demonstrated ability to effectively interact with management, colleagues and customers.
Maintain staff levels/requirements to best meet business needs.
BS/BA degree or in lieu of a degree a minimum of 6 years' Utility experience.
Experience Supervisor Jobs
By Best Buy At Duluth, GA, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Customer Experience Supervisor Jobs
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Customer Experience Operations Manager
By Asana At San Francisco, CA, United States
Collaborate with ET to optimize Salesforce architectural improvements to better support CX activities like customer management, renewals, and customer health
Familiar with deploying Account Management tools like Gainsight
Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
Experience building Salesforce-integrated technology solutions, reports, and dashboards and adjusting permissions, validation rules, and workflow rules
Able to translate business problems into technical requirements for technical audiences and business impact conversations for non-technical audiences
Mental health, wellness & fitness benefits
Senior Director Operations, Customer Experience
By Arcadia At United States
Builds, Maintains, and Executes Customer Experience scorecards and KPI management
Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department
Education required: Bachelor’s degree in business, technology, finance, or related field
10+ years’ work experience including supervisory/manager experience with one or more direct reports
Experience leading remote and/or global teams
Continuous improvement of both customer experience and service efficiency
Experience Supervisor Jobs
By Best Buy At Morgantown, WV, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Sr Customer Operations Supervisor
By PSEG At Melville, NY, United States
Experience in Database management or Microsoft Access
Demonstrated ability to effectively interact with Management, colleagues and customers
Maintain staff levels/requirements to best meet customer needs.
Work extended hours/days during storm/emergency conditions as needed **Job Specific Qualifications** Required Qualifications:
Demonstrated leadership skills and ability to assume all aspects of the supervision of bargaining unit employees.
Must have skills to coach employees on their availability, quality and performance
Customer Operations Supervisor Jobs
By PSEG At Melville, NY, United States
Experience in Database management or Microsoft Access
Demonstrated ability to effectively interact with Management, colleagues and customers
Maintain staff levels/requirements to best meet customer needs.
Work extended hours/days during storm/emergency conditions as needed **Job Specific Qualifications**
Demonstrated leadership skills and ability to assume all aspects of the supervision of bargaining unit employees.
Must have skills to coach employees on their availability, quality and performance
Customer Experience Operations Manager
By Lemonade At United States
Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth
Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems
Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions
Excellent communication and collaboration skills
Ability to to work remotely
Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes
Experience Supervisor Jobs
By Best Buy At Boca Raton, FL, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Experience Supervisor Jobs
By Best Buy At Hattiesburg, MS, United States
Drives localized customer and employee strategies and shares trends with the Store Experience Manager.
Drives a positive customer experience by building relationships and providing solutions to their needs.
Creates and sustains positive customer and employee experiences.
Identifies opportunities in their store to improve the customer and employee experience.
One year of leadership experience
Previous experience in sales, customer service, or related field
Senior Supervisor, Customer Experience
By Conduent At United States
Is accountable for functional, operational, and/or program management.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Has basic knowledge of other disciplines.

Are you an experienced Customer Experience Operations Supervisor looking for a new challenge? We are looking for a motivated individual to join our team and help us provide an exceptional customer experience. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and driving operational excellence. If you are a customer-focused leader who is passionate about delivering exceptional service, this could be the perfect opportunity for you!

Overview:

The Customer Experience Operations Supervisor is responsible for leading a team of customer service representatives and ensuring that customer inquiries and complaints are handled in a timely and efficient manner. The supervisor is also responsible for developing and implementing customer service policies and procedures, as well as providing feedback and coaching to team members.

Detailed Job Description:

The Customer Experience Operations Supervisor is responsible for overseeing the daily operations of the customer service team. This includes monitoring customer inquiries and complaints, ensuring that customer inquiries are answered in a timely and accurate manner, and providing feedback and coaching to team members. The supervisor is also responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Additionally, the supervisor is responsible for monitoring customer service metrics and providing reports to management.

What is Customer Experience Operations Supervisor Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to analyze customer feedback and develop solutions
• Knowledge of customer service software and systems

What is Customer Experience Operations Supervisor Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Excellent organizational and problem-solving skills

What is Customer Experience Operations Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
• Knowledge of customer service policies and procedures

What is Customer Experience Operations Supervisor Job Experience?

• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Experience in developing and implementing customer service policies and procedures

What is Customer Experience Operations Supervisor Job Responsibilities?

• Monitor customer inquiries and complaints and ensure that they are handled in a timely and efficient manner
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and provide reports to management
• Provide feedback and coaching to team members
• Analyze customer feedback and develop solutions
• Ensure that customer service standards are met