Director – Digital Product Management, Money Movement

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Want to help drive the future of Digital Banking and Payments at American Express?

The Enterprise Platform (EP) – Digital Banking team is seeking a Product Director to lead the Bill Pay platform product team. Digital Banking is the newest of the five enterprise teams in American Express where product and engineering share the goal of delivering customer value with each iteration of a product’s roadmap and increasing the speed to market through strategic automation and modernization.

Enterprise BillPay and Instrument Management’s team mission is to power best-in-class Bill Payment experiences and business growth through innovative platform products and services.

As a platform, we move over a TRILLION dollars in 27 markets covering 20+ of the biggest schemes: (ACH, BACS, SEPA) with a roadmap to integrate with emergent Real Time Rails and hide the complexity of handling money. A critical part of the roadmap is to develop next generation Card Bill Pay and Biller platform capabilities.

Reporting to the VP of Product Management, this role is an exciting opportunity for a talented product leader to drive modernization and enablement of payment capabilities.

Key Responsibilities

• Syndicates product roadmap and modernization plans with key stakeholders (Product, Engineer, Operations, Business owners, Market Teams)
• Lead the discovery and envisioning of Push Payment capabilities which power key customer journeys, coaching the team to define capabilities, features, user stories and success criteria
• Position requires a willingness to continually learn and implement ground-breaking product and technologies processes within a dynamic and highly matrixed environment to capitalize on the considerable investment made in the payment process
• Lead deployment strategy for modernization, establishing a playbook for enablement expansion, scaling modern BillPay capabilities across the globe.
• Defines and assess product/platform delivery metrics and KPIs. Partners with portfolio teams to identify opportunities improve delivery predictability, time to market, delivery of iterative value to the business.
• Defines market specific BillPay requirements for included in global platform and market expansion releases.
• Lead a team of product manager and owners responsible for Push Payments and market expansion of modern BillPay capabilities
• Owns prioritization of work across multiple scrums teams, supporting sequencing of delivery within the Push Payments and modernization market expansion.

Minimum Qualifications:

Qualifications - Internal

• Proven ability to define robust platform capability delivery plans and roadmaps which service enterprise needs
• High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership
• Ability to effectively collaborate with internal and external product, engineers and architecture teams to effectively operate in ambiguity and quickly evolving priorities.
• Skilled in sequencing and prioritizing capability delivery across multiple scrums to optimize delivery
• Experience managing direct reports
• Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results
• Proven ability to drive change, leading adoption of new ways of working, and leveraging scaled Agile practices to drive product development and delivery
• History of high performance
• A passion for emerging payments, and knowledge of Biller payments capabilities
• Proven track record in leading a Product Team driving large, complex and transformational modernization initiatives.
• Experience in Product Development, Agile practices and scaled product delivery
• Strong collaboration skills – ability to navigate cross functional teams to deliver on shared objectives.
• Strong Agile mindset, experienced in coaching teams to lead technical discovery and definition of features, user stories and success metrics
• Excellent communication and listening skills; ability to build relationships, influence decisions, and make things happen without direct authority

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Competitive base salaries
• Bonus incentives
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Career development and training opportunities
• Free and confidential counseling support through our Healthy Minds program
• Free financial coaching and financial well-being support
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 6% Company Match on retirement savings plan

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.