Desktop Support Jobs

Hi,

I am Saurabh Kumar in the process of identifying excellent employee for our client's needs. Please review the requirement that I have posted below & let me know if you would like us to present your resume.

Job Title: Desktop Support
Location: Wichita, KS / Troy, MI /Greensboro, NC
Duration: Long Term Contract

Call Center Operations & Infrastructure support This request is for five technicians to provide support for seventeen call centers. The call center support teams need staff augmentation to maintain their world-class support. Technicians are needed to provide end user technical support, deploy desktop computers, peripherals, and software. The technicians will provide technical support for Video Teleconferencing Systems, Internet Protocol Telephony Systems, software, and systems that support remote work activities. The technicians will be required to identify hardware and software issues and apply the appropriate resolutions.
Duties
Resource must be proficient with supporting Zoom Chat & Meetings, Windows 10, Microsoft 365 Suite which includes, but limited to: Outlook, Word, Excel, Project, PowerPoint, MS Teams, MS Planner, and One Note. Resource must have strong communication skills with the ability to communicate at all levels with clarity. Resource will provide onsite and remote desktop support for users at seventeen call centers.
Requirements
Resource must be proficient with troubleshooting, analyzing, and resolving internal customer software and hardware issues.
Resource must have the ability to resolve or escalate trouble tickets using automation.
Resource must have the ability to install and support laptop devices, software, and peripherals.
Resource must have the ability to support remote and onsite users.
Resource must have the ability to operationally support multiple applications.
Education
High School Diploma with 3 5 years' experience in technical desktop support, onsite and remote.
Hours Of Support
Associate degree with 1 2 years of experience preferred.

• Resource must have the ability to work on weekends and after 5:00 PM local time during the week.
• The standard work week for staff will be five days a week and eight hours per day with a work week of Monday Friday 8a 5p.

Should you be interested, please send me a copy of your resume in Word/PDF format along with the following details ASAP.
Full Name
Current Location:
Work Authorization
Salary / Rate expectation:
Thanks & Regards
Saurabh Kumar
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
703.652.4804 Direct | [email protected]
www.infiCareTech.com | https://www.linkedin.com/in/saurabh-kumar-33956a17a/
Staffing Services since 2001 MBE Certified
*Recipient of Annual si100 Award*
The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation. The esteemed list consists of companies that have made a mark in their area of expertise."