It Desktop Support Specialist

Hi

Hope you are doing great.

InfiCare has been providing Contingent Staffing and Direct Hire staffing services to its clients across the US and in four continents Since 2001. Starting from a modest beginning in 2001, today we service clients ranging from Fortune 500 companies to medium sized businesses as well as small niche firms. In US we are based at Dulles, VA. We are hiring our clients. If you are interested in this position, please revert to my email

Job Title: IT Desktop Support Specialist

Location work will be performed: mutiple locations

Duration: 1+ yr.

Call Center Operations & Infrastructure support This request is for five technicians to provide support for seventeen call centers. The call center support teams need staff augmentation to maintain their world-class support. Technicians are needed to provide end user technical support, deploy desktop computers, peripherals, and software. The technicians will provide technical support for Video Teleconferencing Systems, Internet Protocol Telephony Systems, software, and systems that support remote work activities. The technicians will be required to identify hardware and software issues and apply the appropriate resolutions.

Duties

Resource must be proficient with supporting Zoom Chat & Meetings, Windows 10, Microsoft 365 Suite which includes, but limited to: Outlook, Word, Excel, Project, PowerPoint, MS Teams, MS Planner, and One Note. Resource must have strong communication skills with the ability to communicate at all levels with clarity. Resource will provide onsite and remote desktop support for users at seventeen call centers.

Requirements

Resource must be proficient with troubleshooting, analyzing, and resolving internal customer software and hardware issues.

Resource must have the ability to resolve or escalate trouble tickets using automation.

Resource must have the ability to install and support laptop devices, software, and peripherals.

Resource must have the ability to support remote and onsite users.

Resource must have the ability to operationally support multiple applications.

Education

High School Diploma with 3 5 years' experience in technical desktop support, onsite and remote.

Preferred

Associate degree with 1 2 years of experience preferred

Regards,

Komal Saxena

Senior US Recruiter

InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |

(703) 652-4814 |[email protected]

www.infiCareTech.com | https://www.linkedin.com/in/komalsaxena11

Staffing Services since 2001 MBE Certified

*Recipient of Annual si100 Award*

The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation. The esteemed list consists of companies that have made a mark in their area of expertise."