Desktop Support Spec Inter

How to Apply

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

A cover letter, attached as the first page of your resume, describing how your experience meets the job requirements of this posting, is required for consideration of this position.

The School of Nursing seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to fulfill the School’s strategic plan, and to sustain the excellence of the School of Nursing.

To learn more about diversity, equity, and inclusion visit: http://nursing.umich.edu/diversity/dei-faculty-and-staff

Please visit http://www.nursing.umich.edu/ for more information about the School of Nursing.

Summary

The University of Michigan School of Nursing (UMSN) Office of Information Technology has an excellent opportunity for an IT professional looking to join an innovative, motivated, customer focused team providing high touch support for faculty, staff, students, and guests. This position is responsible for providing frontline hardware, software, and technology support and concierge services for both physical and virtual technologies. Attention to detail, the ability to positively adapt to changing contexts and expectations, and the ability to work collaboratively with colleagues of varying technical experience is required.

Responsibilities*

• Provide support for remote, onsite, and hybrid course delivery, remote work, and events.
• Assist in the development of technology training curriculum.
• Provide A/V, classroom and clinical simulation technical support for UMSN.
• Serve as liaison to internal campus IT service providers (H.I.T.S., MSIS, ITS) and external IT service providers for UMSN.
• Consult with faculty, staff and students regarding their technology implementation and adoption needs.
• Conduct new, existing, and emerging technology training for UMSN.
• Assist with management of hardware and software asset lifecycle (research, evaluation, recommendation, configuration, deployment, and maintenance).
• Serve as the technical support first point of contact for UMSN faculty, staff, students, nursing affiliates and guests.
• Document and implement processes and procedures for unit IT technical support and administrative functions.
• Test and deploy new systems; analyze systems and solution effectiveness and efficiencies.
• Provide U-M mobile and portable device support for faculty, staff, and students.

The above statements are intended to describe the general nature and level of work to be performed and are not an exhaustive list of all associated responsibilities

SUPERVISION RECEIVED

Supervision will be provided by the Director of Technology.

Required Qualifications*

• Demonstrated proficiency at the advanced level with Microsoft Office products (Word, Excel, Outlook and PowerPoint). Expert knowledge of Google productivity suite.
• Ability to benchmark and troubleshoot PC, laptop, and mobile device hardware.
• Two (2) or more years of IT end user support experience.
• Candidates must have excellent communication skills, with the ability to receive and convey information clearly and concisely for various mediums.
• Experience with higher education computing environments.
• Experience with Microsoft Windows management, Active Directory, software deployment, and security tools.
• Bachelor's degree in Computer Science, or a related field.
• Capacity to translate technical information into a form that is of value and actionable for users of varying levels of technical knowledge.
• Basic network troubleshooting knowledge.
• Experience with current versions Windows and Mac OS.
• Significant experience deploying and configuring Windows and/or Macintosh operating systems.

ATTRIBUTES

• Ability to set priorities, handle multiple assignments and meet deadlines while demonstrating exceptional attention to detail.
• Ability to promote the School of Nursing?s Declaration of Values to Empower each other to interrupt or disrupt disrespect; Practice communication that is beneficial, kind and true; Inspire and be inspired by our members? worth, significance and integrity; Cultivate respect for ourselves and others routinely, publicly and private.
• Ability to work independently and to collaborate in a team environment.
• Display excellent judgment with a high degree of initiative and resourcefulness.
• Demonstrated ability to build positive and productive relationships with individuals at various professional and user levels (faculty, staff, students, etc.).
• Demonstrated work experience in a role requiring the maintenance of the confidentiality of colleagues and clients, and the delivery of timely and responsive high touch customer service.

Desired Qualifications*

• Understanding of ITIL 4.
• Experience with classroom A/V systems (Projectors, Crestron Control Systems, A/V switchers, Audio Codecs, etc).
• Experience with remote management tools (Bombar).
• Experience with configuring BYOD devices MDM tools.
• Experience with IT asset management.
• Experience with VOIP devices.

Additional Information

Shift/Hours/Days: 8:00 a.m. - 5:00 p.m., Monday through Friday; may include some occasional weekend and/or evening hours.

Salary Range: Salary is commensurate with the qualifications and experience of the selected candidate. We encourage all interested parties to apply.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.