Desktop Support Technician Jobs

Posted: May 8, 2023

Job Summary: This role is to support service requests and to provide support and maintenance within the organization's end user computing environment.

• This includes installing, diagnosing, repairing, maintaining, and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance
• The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required

Duties/Responsibilities:

• Order or buy computer systems and liaise with vendors
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Take ownership and responsibility of queries, issues and problems assigned to the queue
• Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams
• Provide user data and application recovery
• Familiarize end users on basic software, hardware, and peripheral device operation
• Customize desktop hardware to meet user specifications and site standards
• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for tracking hardware and software inventory
• Arranges for and/or prepares equipment for shipping/receiving
• Resolve all escalated technical problems
• Work with vendor support contacts to resolve technical issues within the desktop environment
• Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
• Install, upgrade, support and troubleshoot computer hardware and any other authorized peripheral equipment
• Manage asset inventory
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Be the go-to-person for both the global service desk and the end user when ticket is with you.
• Participate in incident and problem management
• Use tools and methodologies to load, copy and customize operating system configurations for deployment