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Desktop Technician Jobs

Company

New Era Technology
Address New York City Metropolitan Area, United States
Employment type FULL_TIME
Salary
Expires 2023-07-27
Posted at 11 months ago
Job Description

Job description

  • Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Good Customer management skill,
  • Able to interact and work with customer at different levels.
  • Good in oral and written communication
  • Really passionate about the work
  • Self- Driven and result oriented.
  • Ability to work with deadlines and complete tasks on time.

Hardware Troubleshooting and Repair

  • Conference room A/V equipment assistance& troubleshooting
  • Basic VOIP phone configuration & troubleshooting
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
  • Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.

Operating System & Software

  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
  • Contribution towards creating KB article.
  • Basic configuration & troubleshooting of Apple machines /mobile devices.
  • Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
  • Experience with Anti-spyware and Anti-virus software.
  • Basic installation and troubleshooting of standard software’s / application like Adobe, browsers.
  • Basic understanding on Data backups,
  • Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
  • Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.
  • Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Air watch / Xen mobile / Mobile iron etc),
  • Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris,

Tools & Process

  • Knowledge and experience on Service requests and incident management process,
  • Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
  • Preferably with an associate degree in Electronics and CompTIA A+ Certification.