Desktop Support Jobs

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Role: Desktop Support (WPS) Client Location: 801 Grand Ave. Suite 2600, Des Moines, IA, United States
50309
Who are we looking for? The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment with minimum 3-4 years of experience which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
Position Requirements
Support the end customer as face of IT Drive high level of customer service and satisfaction Manage incident and service request queues to ensure SLA's are met Provide hands on resolution of 1st to 3rd line software and hardware incidents where required Work with offshore capabilities to deliver efficient and effective service Track and manage IT assets in asset management system.
Review and take part in problem management activities Fulfill service requests for varied IT equipment Drive compliance to internal and external processes and standards Initiate service improvements to the overall service Maintain knowledge repository documentation Take part in change management activities as required