Desktop Support Consultant Jobs

Role: Desktop Support Consultant

Location: Cincinnati, OH(Hybrid Model)

Note:

• Once the person is comfortable with all the responsibilities. he/she can effectively demonstrate the same to management, he can work remotely all 5 days a week.
• Though he might be required to visit office in Cincinnati once in 3 – 6 months for special needs.
• The person is expected to work in hybrid model (need not work all 5 days a week from office).

Must Have:

·SCCM (aka Configuration Manager) – creating applications & packages, creating collections, creating deployments, running reports, creation of queries

·PowerShell

·Installation and Maintenance of Microsoft Office 365 and 2016

·Packaging (e.g. Admi Studio, Orca, InstallShield)

·Understanding of Windows O/S and troubleshooting (e.g. WMI, policies, security updating, etc.)

·Good understanding of Active Directory

·Good to Have

·Other programming/scripting languages

·SQL query writing

·Active Directory and GPO

Technical Expectations:

• Any one of VB, Java, C++, Batch, etc.
• Troubleshooting SCCM client issues and reviewing SCCM client logs
• Experience with basic scripting
• Troubleshooting failed deployments
• Experience supporting Windows workstations
• Common software (Microsoft Office 365, Microsoft Office 2016, Adobe Reader/Acrobat, Java)
• Identifying and patching for Vulnerabilities
• Basic understanding of applications and packages, collections, deployments and reports
• Experience with application management
• Basic network troubleshooting (Pings, network topologies, supporting remote users)
• Need ability to read and understand PowerShell scripts and make minor modifications to them
• PowerShell (MUST HAVE)
• Installing, packaging, uninstalling
• Basic peripheral troubleshooting (e.g. printers)
• Experience with SCCM
• Operating Systems (Windows 10, Windows 11 is a plus)

Non-Technical Expectations:

• Good English and communication skills
• Ability to interact with co-workers and customers in a polite, friendly, professional manner at all times
• Good organization and time management skills
• Experience managing, coordinating, or being a lead technician on a technical team
• Work hours of 8:00 AM – 5:00 PM EST (some slight variability is fine)
• Generate report of team metrics (e.g. INCs closed per week, Crowdstrike corrections, ad-hoc tasks completed, etc.)

Thank you,

Anurag. N | Talent Acquisition Associate

Fixity Technologies

W: +1-630-937-3820

Email:[email protected] |Web:www.fixitytech.com

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