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Desktop Support Specialist Jobs

Company

Insight Global
Address Cincinnati Metropolitan Area, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-08-18
Posted at 9 months ago
Job Description

QUALIFICATIONS

  • Troubleshooting skills for PCs
  • Strong computer troubleshooting.
  • Ability to learn and support new systems and applications.
  • Strong communication skills, both written and verbal
  • IT Support: 2 years (required) or equivalent education.
  • Thorough understanding of helpdesk operations, IT best practices, industry trends and customer service


DUTIES & RESPONSIBILITIES

  • Install/setup and maintain all hardware and peripheral components such as personal computers, monitors, keyboards, phones, and printers.
  • Improve efficiency and effectiveness of help desk activity by analyzing and proposing recommendations.
  • Participate in infrastructure team projects.
  • Active Directory account setup.
  • Support Microsoft 365 application stack, Email, OneDrive, Teams, SharePoint.
  • Document internal procedures and maintain work instructions.
  • Provide support and troubleshooting of Windows workstations, mobile devices and client applications.
  • Create and maintain service tickets for all customer interactions.
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.


Shift: Monday-Friday; 8a-5p