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Deployment Consultant, Education Jobs
Company | Flywire |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-08-06 |
Posted at | 9 months ago |
Company Description
- Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects, you will focus on a specific product area to gain knowledge and expertise for our higher education clients
- Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
- Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
- Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
- Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
- Help contribute to an ever improving culture and customer experience every day
- Understanding of credit card and ACH processing
- Experience in training software end users for both functional and technical minded customers
- Knowledge of Higher Education ERPs- PeopleSoft, Banner, Colleague, and Workday
- Experience in Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Excellent client-facing and internal communication skills (written and oral)
- Knowledge of implementing and configuring payment software preferred
- 5+ years experience in Higher Education (School employee experience preferred)
- Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, and Zendesk
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive compensation, including Restricted Stock Units
- Be a meaningful part in our success - every FlyMate makes an impact
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Employee Stock Purchase Plan (ESPP)
-
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