Customer Service Technician Jobs

The California State Lottery is looking to fill the role of a Program Technician for our Chatsworth District Office.

The California State Lottery is seeking an individual with customer service experience handling both in-person and over-the-phone transactions in a professional manner. The individual who fills this role will be the first impression for customers and a valued member of the Lottery.

If you have previous experience or knowledge of;

• Use of office equipment and experience in general office proceduresl
• Customer service; assisting customers over the phone, in person, or a combination of both
• Experience using Microsoft Office Suite programs; Word, Excel, etc.

This position is more than just a job, this position can lead to a meaningful and fulfilling career that impacts public education.

Please apply today!

If you are interested in applying for this position, please take the following assessment before applying (this is also known as 'list eligibility'):

https://www.calcareers.ca.gov/JOBSGEN/0PBCZ.PDF

People are drawn to the California State Lottery because we:

• Recognize individual and team contributions
• Support the importance of work-life balance
• Value diversity and inclusion in the workplace
• Generate supplemental funding for education. Each year the Lottery contributes approximately $1.8 billion. We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Empower team members to bring their knowledge, expertise, and innovation
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

and Duties:

Under the general supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, and retailers.

Desirable Qualifications:

• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Bilingual skills are highly desirable, but not required.
• Detail oriented in work deliverables.
• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.

For more information about this opportunity, its benefits, and instructions on how to apply -- click the Apply button.

Job Type: Full-time

Pay: $2,917.00 - $3,920.00 per month

Benefits:

• Dental insurance
• 401(k)
• Vision insurance
• Paid time off
• Employee assistance program
• Health insurance
• Flexible spending account

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person