Customer Support Specialist - Junior (Remote)

Our Customer Support Specialists (aka Happiness Allies) are the primary point-of-contact for our amazing users and their clients. This is a part-time position for a conscientious and kind individual with a passion for summoning smiles and delivering thoughtful help. You'll delight our users with prompt, thorough, and heart-warming support they can't help but tell their peers about!
Your primary responsibilities will include answering product and billing-related questions, tracking feature requests and following up with users once they’re released, and investigating and reporting bugs.
What You’ll Be Doing

• Spreading the love to teammates by faithfully documenting troubleshooting steps and work processes so we can learn from - and follow! - them
• Investigating and resolving both basic and complex support issues in a simple, straightforward way
• Conquering other department or company-related projects and tasks as needed
• Recording brief tutorial videos to respond to customer emails when helpful
• Summarizing support questions, complaints, compliments, and metrics for the Customer Success team, as needed
• Troubleshooting and clearly reporting bugs to our developers
• Becoming an extraordinaire. You’ll know the app so well, you may even have dreams about it!
• Tracking our customer’s feature requests - Our company is built for them after all!
• Swiftly replying to customer emails with well-written, generous, authentic responses via our help desk software (Help Scout)

Compensation & Benefits:

• Dental, Vision, Voluntary Life and AD&D, and Accident insurance options
• Paid Time Off accrued of up to 2 weeks per year
• Company-owned MacBook Pro provided
• 401(k) with match - you put in 6% and we put in 4.5%
• 6 weeks of paid parental leave for the birth, adoption or fostering of a child
• Health benefits package provided