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Related keywords
- Customer Support Specialist
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- Direct Customer Support Specialist
- Regional Customer Support Specialist
- Associate Customer Support Specialist
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Customer Support Specialist Jobs
Company | Dubber |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-11 |
Posted at | 10 months ago |
About Us
- Writing post incident reviews.
- Using first-hand customer contact to identify solutions to problems and propose improvements.
- Assisting with reviewing and improving processes.
- Responding to support queries, and escalating problems where appropriate.
- Creating a friendly and efficient customer service experience.
- Providing customer insights required to drive product development to help Dubber become the leading platform for communications capture.
- Providing information that our customers need in order to make the most of their service.
- Creating and maintaining internal and external knowledge articles.
- You will have at least 2 year of customer service experience. If this is in telco or UCaaS fab, but not essential
- You are comfortable running scripts in tools such as PowerShell
- You are comfortable with using Confluence and JIRA
- You will have sound knowledge of common help desk ticketing systems Zendesk or Salesforce
- You will have basic understanding of computer networking and Windows operating system
- Having experience with telephony applications such as BroadWorks , WebEx or Microsoft is desirable
- If you can decipher logs such as PCAP and TAPI in Wireshark or similar tools
- You are proud of your work and enjoy celebrating successes and accomplishments.
- You are resilient and self-motivated.
- You like engaging with your colleagues as well as the customers you help.
- You enjoy working in a fun and friendly environment.
- You are adaptable and can learn new concepts quickly.
- You are technically minded
- You thrive in a fast-moving environment.
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