Operations Support Specialist Jobs

Job Summary:

Under minimal supervision, uses advanced skills and knowledge gained through training and experience to provide a wide variety of administrative support for a function within a unit or department. It may also support a manager or group of managers within an assigned functional area. Follows established procedures to perform routine tasks and receives limited guidance and direction from performing other work with substantial variety and complexity, requiring decision-making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes, and techniques to broad assignments. Serves as a resource to others in the resolution of complex problems and issues. Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position.

Essential Duties and Responsibilities:

• Performs other duties and responsibilities as assigned.
• May assign and check the work of lower-level employees and/or be designated as “lead” workers.
• Researches, gathers, and compiles data and information; prepares reports and summaries; and replies to inquiries, selecting relevant data from a variety of sources.
• Orients and trains lower-level employees.
• Utilizes knowledge and understanding of operational policies and procedures to create, compose and edit administrative correspondence and documentation.
• Serves as a central point of contact for other managers or functional areas and stakeholders in resolving a variety of complex matters.
• Establishes, updates, and maintains files, inventories and records and implements and maintains data management systems, as required.
• Performs duties and tasks that reflect substantial variety and complexity.
• Schedules appointments; maintains calendars; schedules and coordinates meetings, events, and/or travel arrangements, as required.

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:

• Key internal and/or external contacts to request assistance from or utilize expertise.
• Basic Accounting Principles
• Office practices, procedures and methods.
• Fundamental investment concepts, practices and procedures used the securities industry.

Skill in:

• Researching, gathering and compiling data and information.
• Implementing and maintaining data management systems.
• Composing and editing correspondence and documentation
• Organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Coordinating meetings, events and travel arrangements.
• Operating standard office equipment and using required software applications.
• Establishing and maintaining files, inventories and records.
• Scheduling appointments and maintaining calendars and schedules.

Ability to:

• Promote team cohesiveness, cooperation, and effectiveness.
• Provide courteous, timely service when addressing customer questions and concerns.
• Make administrative and procedural decisions and judgments.
• Work collaboratively within a team environment.
• Manage multiple tasks with changing priorities to meet deadlines in a fast paced environment with constant interruptions.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Attend to detail while maintaining a big picture orientation.
• Plan, organize, and coordinate work assignments.
• Train, monitor and assign the work of others.
• Establish and maintain effective working relationships at all levels of the organization
• Analyze and solve problems.
• Work independently with minimal supervision.
• Convey information clearly and effectively through both formal and informal documents.
• Communicate effectively, both orally and in writing.

Educational/Previous Experience Requirements:

• An equivalent combination of education, experience and/or training.
• Associate’s Degree with a minimum of five (5) years’ experience in customer service or an office environment. ~or~

Licenses/Certifications:

• None required

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Grow professionally and inspire others to do the same
• Contribute to the continuous evolution of the firm
• Take ownership and hold themselves and others accountable for delivering results that matter

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job :

Operations

Primary Location :

US-FL-St. Petersburg-Saint Petersburg

Organization :

Operations & Administration

Schedule :

Full-time

Shift :

Day Job

Travel :

No

Eligible for Discretionary Bonus :

Yes