Samsung Ramp Operations Manager (Customer Support Engineering) - (M3)

Key Responsibilities

• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meetings.
• Main interface with the Product Divisions: tech support, training, spares, reliability.
• Manages RMA procedure. Monitor and execute to KPIs for milestones, engineer certification and quality.
• Executes escalation procedure.
• Manages accuracy, understanding and updates for Customer Engineer hours tracking.
• Initiates reports necessary for the business.
• Work directly with iTeam and other regions to plan and coordinate resourcing
• Develop and maintain service org resources and operations for customer fab ramp.

Functional Knowledge

• Must have client ramp support experience
• Must be familiar with Semiconductor service field operation model
• Capable in program management and coordination

Business Expertise

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
• Manages Ramp focals for each area

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.
• Work with quality to drive Applied Problem Solving solutions

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$92,000.00 - $126,500.00

The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.