Customer Success Manager (Hybrid In San Antonio, Tx)

SWIVEL is seeking a talented individual to be responsible for cultivating strong relationships with clients and stakeholders. Makes sure escalations for Level 2 support team is managed effectively and is getting the attention it requires, adhering to the SLA’s set forth by the management. This position is required to have creative problem solving, managing difficult discussions, quantifying impact, and prioritizing change by collaborating with the Product Owner. This position will balance technical, business, and customer needs effectively.

Reporting to the Director of Customer Success, you will play a vital role in ensuring customers achieve their desired outcomes while using SWIVEL’s software. You will be customer-focused and oriented to achieving mutually beneficial outcomes within the partnership. You will have the flexibility to work collaboratively across the organization to increase software utilization, reduce risk, deliver excellence, and identify opportunities for business expansion. You will also have the opportunity to lead and mentor Customer Success Associates (CSAs) to successfully meet department objectives and serve as a mentor to advance your team members’ professional growth.

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.