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Customer Success, Customer Lifecycle Specialist
Company | Workday |
Address | Berwyn, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-20 |
Posted at | 11 months ago |
Your work days are brighter here.
- Highly organized and able to prioritize day to day activities with no supervision.
- 3+ years functional domain expertise in Financial and/or HCM ERP Software is vital.
- 3+ years of experience influencing customer outcomes by engaging SMEs to help apply Workday services and solutions which span 1 or more domains (CHRO, CFO, CIO)
- 3+ years ERP customer account management providing post implementation customer support ensuring system adoption and effectiveness.
- Able to demonstrate proficient critical thinking, problem solving, and basic negotiating resulting in conflict resolution with supervision.
- 3+ years of leveraging basic discovery that leads to identification of adoption & cross selling opportunities.
- Proficient at being highly organized and able to prioritize day to day activities with no supervision.
- Basic ability to work collectively across business functions both internally and externally.
- Proficient written, verbal and presentation skills when communicating with decision makers at all levels for complex concepts and solutions.
- Able to demonstrate proficient critical thinking, problem solving, and basic negotiating resulting in conflict resolution with supervision.
- 5+ years of experience influencing customer outcomes by engaging SMEs to help apply Workday services and solutions which span 1 or more domains (CHRO, CFO, CIO)
- 5+ years functional domain expertise in Financial and/or HCM ERP Software is vital.
- Highly organized and able to prioritize day to day activities with no supervision.
- 5+ years of leveraging basic discovery that leads to identification of adoption & cross selling opportunities.
- 5+ years ERP customer account management providing post implementation customer support ensuring system adoption and effectiveness.
- Basic ability to work collectively across business functions both internally and externally.
- Proficient at being highly organized and able to prioritize day to day activities with no supervision.
- Proficient written, verbal and presentation skills when communicating with decision makers at all levels for complex concepts and solutions.
- Experience in driving customer adoption, usage, and value realization
- Skilled at building positive relationships with customers, especially at the Executive level
- Bachelor's degree preferred.
- Leading internal and external team members focused on customer satisfaction and retention.
- Travel up to 25% to visit customers.
- Proficient at being highly organized and able to prioritize day to day activities with no supervision.
- Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
- Able to demonstrate proficient critical thinking, problem solving, and basic negotiating resulting in conflict resolution with supervision.
- Proficient written, verbal and presentation skills when communicating with decision makers at all levels for complex concepts and solutions.
- Strong ability to create account plans that are tailored to a customer's unique goals and situation.
- Basic ability to work collectively across business functions both internally and externally.
- Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management)
- Highly organized and able to prioritize day to day activities with no supervision.
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