Operations Success Manager Jobs

Operation Success Manager

Operations Success Manager that would be responsible for cultivating client relationships to drive retention, growth, upselling and cross-selling, and renewal of Ramp Health services for our clients. They will possess product expertise and protect the integrity of Ramp Health products and implementation to ensure the highest quality customer experience.

• Have 5+ years of demonstrated experience in customer success and satisfaction, sales, account strategy and planning, and managing a client base for growth and retention. Experience in the employer wellness industry is preferred.
• Demonstrate the ability to think strategically and manage, evaluate, and enhance processes.
• Stay current on industry trends in employer wellness and benefits, health insurance, and population health and safety.
• Effectively collaborate cross-functionally with Ramp Health to share needs for enhanced processes and product support to improve sales, service quality, and client growth and retention.
• Demonstrate a commitment to excellence, professionalism, and effective team collaboration.
• Possess strong customer service, interpersonal, presentation, and written and verbal communication skills.
• Effectively manage time dedicated to a variety of client account needs.
• Have retention, growth, and renewal revenue goals.
• Evaluate data analytics and report outcomes for our services.
• Have a thorough understanding of Ramp Health products and solutions and adhere to our standards of quality and approved implementation practices and pricing models.

Ramp Health’s Vision, Mission, and Values

All Ramp Health team members will be responsible for performing their job responsibilities in accordance with our company vision and mission and will uphold our values in all external client-facing roles and building and maintaining effective internal relationships with the entire Wellness Coaches team.

Objectives, Responsibilities, and Outcomes

Objective: Ensure that Ramp Health remains the provider of choice for our clients by positioning our solutions to effectively meet client needs, address organizational objectives, and deliver desired results for both client outcomes and sales growth for our business.

Responsibilities:

• Solidifying our partnership and preferred provider status for our clients
• Perform client needs assessments and develop customized service plans to address needs, demonstrate results, and evaluate additional solutions.
• Upselling and cross-selling opportunities
• Analysis, interpretation, and delivery of service outcomes
• Cultivate relationships with key Client decision-makers and Broker partners to regularly identify and address client needs and objectives for employee health and safety.
• Successfully integrate into existing clients to focus on long-term customer satisfaction.
• Successfully focusing on long-term customer satisfaction.
• Successful renewal and pricing negotiations
• Maintain an effective schedule of client communications strategies for:
• Regularly evaluate data analytics dashboard for client success metrics.
• Deliver effective presentations and product demos.
• Collaborate with Training and Development to ensure service delivery achieves client success metrics and proactively addresses client service challenges.
• Uphold Ramp Health’s standards for product integrity, service delivery, evidence-based practices, content development and delivery, digital technology solutions, HIPAA, and confidentiality.

Requirements:

• Works collaboratively.
• Innovative, creative, and adaptable to meet unique client and employee population needs
• Microsoft Office Skills (Word, Excel, PowerPoint)
• History of building and maintaining strong Client relationships.
• Excellent customer service skills
• Demonstrated commitment to service excellence.
• Bachelor’s degree or equivalent work experience
• Demonstrate a commitment to excellence, professionalism, and collaboration.
• Effective time management.
• Have 5+ years of demonstrated experience in customer success and satisfaction, sales, account strategy and planning, and managing a client base for growth and retention. Experience in the employer wellness industry is preferred.

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