Customer Service Admissions Supervisor Jobs

Manage metrics, performance criteria, policies, and procedures.

1-3 years of supervisory experience.

Experience working in high volume customer service or call center environment.

Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.

Ability to use and interpret data to monitor complex processes.

Provide coaching, feedback, and performance reviews.

Perform other duties as directed by management

Strong scheduling skills or experience

Communicate well with management team and create a positive, team-oriented work environment

Monitor check-ins to identify delinquent accounts and notify the General Manager in the event of a delinquency

Must be willing to take charge and manage people with a great attitude

Minimum of six months related experience

Lead a team of customer service representatives in responding to B2B issues and questions relating to the services we offer.

Demonstrate strong understanding and experience in MS Office

Excellent English written and verbal communication skills

Previous experience in a gaming/gambling role would be advantageous

Previous experience in dealing with customer fraud would be advantageous

Additional characteristics required for this role are diligence, patience, problem solving skills, etc.

Excellent time management skills with a proven ability to meet deadlines.

Performs other related duties as assigned. Required Skills/Abilities: Examples:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent sales and customer service skills.

Excellent organizational skills and attention to detail.

Supervise four customer account managers. Train and mentor on customer service procedures and policies.

Maintain Customer Service databases, files, and metrics. Ensure that customer website and portal purchasing system requirements are being fulfilled.

Support collection activities and manage export control regulations.

Minimum of five (5) years experience in a customer facing role.

Minimum of one (1) year experience in a supervisory role.

Excellent interpersonal and communication skills.

Acts as an Adoption and Admissions Customer Service Representative. Maintains up-to-date knowledge of duties of both department CSR positions.

Assist Admissions Manager and Supervisor(s) with lost and found and notify owner duties.

Provide feedback to the Admissions Department Supervisor(s) and/or the Admissions Manager about CSR productivity, accuracy and workplace attitude.

Communicate all issues to the Admissions Manager and Admissions Department Supervisor(s).

Act as floor supervisor in the absence of the department supervisor or manager.

Experience with Microsoft Office and Chameleon a plus.

Experience with Chameleon or other Shelter Management Software highly desired.

Ensure compliance to all animal-related ordinances, guidelines, laws, and regulations. Refer cases to animal law enforcement and management when appropriate.

Is visible to staff, communicates with management regularly and openly to discuss department needs, successes, and challenges.

Supports management and discusses differences privately.

Works closely with management to ensure that the department operates within constraints of annual budget.

Utilizes performance-based management when counseling and evaluating staff and sets measurable goals for employee growth.