Customer Service Supervisor Jobs

We Are Overstock
At Overstock.com, we believe that everyone should “Be You!”. Overstock is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.
This position is eligible for remote work. Currently we can hire employees in the following states: California, Connecticut, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.
The supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.
Job Responsibilities

• Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance, any other KPIs and related disciplinary issues
• Drive culture, planning and execution of change management
• Resolve customer escalations
• Follow legal policies as directed.
• Document and evaluate teams progress and development
• Accurately perform administrative duties in a timely manner
• Actively lead and train members of the Customer Service Team to achieve maximum results
• Be the example
• Perform other duties as required and assigned by your Manager and upper management
• Perform other duties as required and assigned by manager and upper management.
• Work alongside managers, other departments and peers to improve processes to better our customer experience.
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly

Job Requirements

• One year of supervisory experience.
• Experience hiring and leading diverse teams
• Excellent written and oral communication skills.
• At least 1 year of Customer Service experience in a call center.
• Excel, Word, Power Point and other Microsoft Office programs needed
• Excellent organizational skills and the ability to multi-task.

Skills

• Customer Service
• Leadership

Education

• High School diploma or equivalent.

Base Salary Range
$17.31- $21.15
Certifications
Physical Requirements
This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment OpportunityIt is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law. 
Who We Are
We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.
What We Offer

• Onsite Health Clinic
• Onsite Fitness Center
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• 401k (6% match)
• Flexible Schedules
• Overstock Women's Network (OWN)
• And More…
• Benefits vary based on position, tenure, location, and employee election

Physical Requirements
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.
Equal Employment Opportunity
It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.
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