Service Supervisor Jobs

What To Expect
Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
What You’ll Do

• People: Our Associate Service Managers lead by example, and we expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.
• Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
• You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes.
• Operational excellence: As an Associate Service Manager, you must understand every aspect of your service center’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations.
• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.
• We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.

What You’ll Bring

• Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
• You must have a passion for our mission, our people, and our customers.
• You must: Be a leader and a team-player. Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success. Be strategic and proactive.
• Our Associate Service Managers act in the best interest of Tesla at all times.
• Be an advocate for your customers and your team.
• Your success depends on theirs.
• Educational experience: Bachelor’s degree or equivalent professional experience.
• Automotive expertise is not required.
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
• You must think and plan ahead to give your team the tools they need to be successful.
• Professional experience: Prior leadership experience in a service-focused industry.
• Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. Attitude and approach is everything.
• Be self-aware, flexible and open-minded.

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program