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Retail Customer Service Associate
Company | FedEx Office |
Address | Riverton, UT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Printing Services |
Expires | 2023-08-28 |
Posted at | 9 months ago |
Compensation: $15.00 - $16.55. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
- Assists in the training of store team members
- Follows instructions of supervisors and assists other team members in performing store functions
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Maintains a safe, clean and orderly retail Store
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Takes complex customer orders using order systems and provides accurate pricing information
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Takes preemptive action to prevent errors and waste
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Able to operate with minimal supervision
- Looks for opportunities to improve knowledge and skills within the retail Store
- Performs multiple tasks at the same time
- All other duties as needed or required
- 6+ months of specialized experience
- High school diploma or equivalent education
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- Ability to stand during entire shift, excluding meal and rest periods
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Suggests areas for improvement in internal processes along with possible solutions.
- Supports FedEx Office Quality initiatives.
- Applies Quality concepts presented at training during daily activities.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
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