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Customer Service Specialist – Weekend Overnight Shift-11:30Pm – 8:00Am

Company

Caritas of Austin
Address , Austin, 78701
Employment type
Salary $16.65 - $21.18 an hour
Expires 2023-09-18
Posted at 8 months ago
Job Description
Job Title: Customer Service Specialist – Weekend Overnight Shift-11:30PM – 8:00AM
Department: Programs
Program: Housing Services
Reports To: Espero Rutland Program Manager
FLSA Status: Non-Exempt -Part Time
COVID-19 Vaccine Required but subject to recognized exemptions.
Position Summary
The Customer Service Specialist provides administrative support, customer service, and overall coordination between all Caritas programs and Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness. The CSS provides the following services to customers, clients, and staff: information and referral, main point of contact for the agency, and client screening and assessments. The CSS interacts with diverse populations to help support the agency mission of ending homelessness in Greater Austin.
Weekend evening shift hours: 11:30PM – 8:00AM
Essential Duties & Responsibilities (inclusive but not exhaustive):
Referral
  • Provides resource and referral information to callers and in-person visitors, as needed.
Reception
  • Ensure that all persons entering building are properly signed in.
  • Greets all visitors/clients in a courteous and professional manner. Refers visitors/clients to appropriate staff member or provides information as needed.
  • Keeps the reception area neat and orderly.
  • Receives incoming calls in a courteous and professional manner at all times in accordance with policy.
Client Services
  • Interview & evaluation of intake.
  • Coordinate and schedule intake meetings.
  • Complies with Caritas client services policies and procedures.
  • Screening and Assessment for Caritas clients as assigned.
  • Create spreadsheets & enter data into agency board reports.
  • Assists in compiling statistics for program reports.
  • Assists in maintaining and updating client/visitor resource materials.
Organizational Support Functions
  • Assists in managing phone lists and mailboxes.
  • Handles other duties as assigned.
  • Participates in staff meetings and/or training.
  • Maintains confidentiality regarding all client/visitor information.
  • Assists Manager in contacting vendors and escorting them to the appropriate area of the building.
  • Assists in tracking and organizing inventory (e.g. donations).
Other Duties
  • Treats staff, clients, volunteers, and the public with courtesy and respect.
  • Provide back up support to other programs in the department.
  • Develops and improves plans for professional development.
Qualifications:
Education
Required: High school diploma or GED.
Experience
Minimum of 2 years of professional related experience.
Other Requirements
Preferred: Bilingual – English/Spanish
Dependable and Punctual
Good communication and interpersonal skills
Valid Texas driver’s license, ability to drive van or bus and have reliable transportation.
Computer Skills
Technology literate, including Microsoft Office Suite and industry computer applications.
Salary/Benefits:
  • 10 days of accrued PTO days per year.
  • Monthly Paid Parking for employees who office from Downtown Location.
  • Discounted Rates on Gold’s Gym and Legal Shield memberships.
  • Retirement plan with employer match.
  • Mileage Reimbursement.
  • 14 Paid Holidays per year.
  • Monthly Phone Stipend.
  • The salary offered will follow Caritas of Austin salary guideline based on candidate’s education and experience.
  • Base Hourly Rate: $16.65-$21.18.
    • The salary offered will follow Caritas of Austin salary guideline based on candidate’s education and experience.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.