Customer Service Representative Jobs

We are urgently hiring remote US-based customer service representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Processing orders, forms, applications, and requests.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Knowing our products inside and out so that you can answer questions.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.

Customer Service Representative Requirements:

• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• High school diploma, general education degree, or equivalent.
• Comfortable using computers.

Benefits

• Training & Development
• Family Leave (Maternity, Paternity)
• Health Care Plan (Medical, Dental & Vision)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Training & Development

Salary: $25-28/hr

Please note that this position is strictly for US and Canada based citizens