Customer Service Representative/ Dispatcher - 2Nd Shift (3:30Pm-12:00Am)

Company Description

Why Bosch?
Our strategic objective is to create connected solutions, improving the quality of life worldwide.
What’s important to us?

• Find Your Place: You know how you can work best. We offer the conditions you need.
• Shape Tomorrow’s World: The future offers many opportunities. Be the first to take advantage of them.
• Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.
• Balance Your Life: Make your job match your lifestyle. We provide you with individual support.
• Discover New Directions: You way might change – we will stay by your side.
• Make Your Mark: Give your job a meaning, with solutions “Invented for Life”
• Walk The Talk: Where you are – our team spirit is with you.
• Pay It Forward: We love our business and our environment. Let’s save them both for future generations.

Welcome to a place where your ideas lead to something big.
Welcome to Bosch.

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.

• A team player that can effectively back up others as needed
• Communication with both internal and external customers
• Knowledge of what an escalation processes is and reasons
• Support launch of customer delivery creation at warehouse
• Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
• Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
• Maintain and abide by records retention procedures per Central Directives
• Daily customer order pick creation
• Other duties as assigned
• Professional etiquette dealing both in face-to-face communication as well as via telephone and email
• Entry level material planning
• Ability to problem solve utilizing the 5 Why’s or 8D formats
• Office duties: filing, faxing, scanning

This is a 2nd shift position. The shift hours are 3:30pm-12:00am.

Qualifications

• Must be able to work with minimal or no supervision
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• 3 - 5 years of experience in a warehouse environment required

Preferred Skills:

• Bilingual: English / Spanish
• Associates Degree in Business or related discipline preferred

Additional Information

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• AWIM (A World In Motion) To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.
• FIRST Robotics (For Inspiration and Recognition of Science and Technology)

• Commercial Community
• Technical Community
• Student Community

Videos/Photos

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.