Customer Service Representative Jobs

Harmonize with Us as a Customer Success Representative at OPUS

Are you in tune with the power of sound and human connection? At OPUS, we're seeking an empathetic and upbeat Customer Success Representative to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining an extensive knowledge of our revolutionary SoundBed technology.

Why Join OPUS?

At OPUS, we're orchestrating experiences that evoke profound emotions and joy through the universal language of sound and vibration. Our SoundBed technology amplifies the power of sound to create sensations of wellbeing and inner peace. As part of our team, you'll turn up the volume on joy and connection, resonating with the pulse of human unity and wellbeing.

What You'll Do:

• Become a product expert in our transformative SoundBed technology and the emotional fitness journey it offers.
• Harmonize with our team to ensure customer feedback and insights are turned into actions that enhance our offerings.
• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues.
• Track interactions in our CRM: Record customers' interactions in our internal system for cross-functional awareness and relationship development.
• Consult on customer success: Advise customers on how to successfully leverage the SoundBed based on their unique needs.
• Maintain working product knowledge to ensure information given to customers is accurate, up-to-date, and strategic.

What We’re Looking For:

• A customer-first mindset with the aim to deliver high-quality service in every customer interaction.
• Experience in customer service or a similar role (3+ years experience preferred)
• A team player who is able to contribute a flexible schedule (3-5 days/week, with availability to work one day each weekend)
• Excellent communication skills with an ability to engage with a diverse range of individuals.
• An open heart, ready to be part of a harmonious ensemble dedicated to amplifying positivity and wellbeing through sound.
• Living in Austin, TX is not required, but definitely a plus!
• A joyful spirit and a genuine passion for fostering human connection.

We offer a competitive pay range of $17-$20/hr, based on experience.

Come join us in orchestrating joy. To apply, please submit your resume and a brief cover letter that strikes a chord about why you want to be part of the OPUS family.

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