Customer Service Representative Jobs

Who We Are

Paleovalley is a health-conscious snack and supplement company. We are committed to making delicious, high-quality products that do not cut corners. We source from organic farmers using regenerative agricultural practices. Our goal is to support our customers with better alternatives to the health-damaging junk foods and synthetic supplements lining the grocery store shelves.

Wild Pastures, our sister company, is on a mission to transform the meat industry. We deliver 100% grass-fed, pasture-raised, environmentally regenerative beef, chicken, and pork and sustainably caught, wild seafood directly to our customers’ doors. We have incredibly high standards for our meat – all being raised in the USA by small-scale family farmers on lush pastures free from all chemicals.

Role

Customer Service Agent

We are looking for an experienced Customer Service Agent to join our team! We are looking for someone who is customer-focused, organized, and motivated.

In this role, you will be responsible for delivering excellent customer service and ensuring customers have a positive experience. This includes responding to customer inquiries via phone, email, live chat, and social media.

Job Responsibilities:

·Respond to customer inquiries via phone, email, live chat, and social media

·Maintain customer satisfaction by providing accurate, efficient, and friendly customer service

·Follow up with customers to ensure customer satisfaction

·Input data into the customer service management system

·Resolve any customer complaints in a professional and timely manner

·Maintain working knowledge of company policies and procedures

Qualifications/Skills:

·Excellent verbal and written communication skills

·Strong problem-solving and problem-identification skills

·Ability to multi-task and handle a high volume of customer inquiries

·Compassionate and positive attitude

·Attention to detail and dedication to customer service excellence

·Quick learner and tech-savvy

·Ability to work independently in a fast-paced environment

·Proficient in GSuite, Customer Service Programs, Slack, Project Management Software, and Zoom

·Knowledge of one or more e-commerce store platforms

Education & Experience Requirements:

·Minimum 2 years’ experience in customer service that included phone support

·Minimum 1-year experience in social media moderation

·Minimum 1-year experience working remotely

·High School Diploma or equivalent

·E-commerce experience is preferred

Benefits:

·Health Benefits (Medical, Dental, and Vision)

·All major holidays off

·Sick Time

·Paid Time Off

·Yearly Team Retreat

·$200 worth of Paleovalley products each month

·401k

·Remote Work

Ready to Join Us?

We would love to meet you, please note US based only