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Customer Service Representative Jobs
Company | Uline |
Address | , Allentown, 18106 |
Employment type | FULL_TIME |
Salary | $22 - $26 an hour |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Customer Service Representative
From $22 to $26 per hour
Pennsylvania Branch
700 Uline Way, Allentown, PA 18106
Customer Service is the heartbeat of Uline. As a Pennsylvania Branch representative, you’ll play an essential role in the best-in-class experience Uline customers love and appreciate. Join us on-site in our collaborative call center to network and grow your career.
Hours: 24/7 operation – Various on-site shifts available.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Why Customer Service at Uline?
- Grow: Build the foundation to advance within Customer Service or to work in other departments within our growing company.
- Develop: Our peer mentorship program helps you succeed early in your career. You can later leverage those skills to become a new rep trainer.
- Learn: Four weeks of onboarding will empower you to confidently connect with customers through core skills like critical thinking, decision-making and communication.
Position Responsibilities
- Guide and process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers via phone, email and chat.
- Become a product expert! We’ll equip you to answer product, pricing, availability and shipping questions quickly and confidently.
- Help customers navigate Uline's website and online ordering.
Minimum Requirements
- Thrive in a fast-paced environment.
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but if you want to provide the best experience for our customers, we’ll train you!
Benefits
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- 401(k) with 5% employer match.
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
- Beautifully maintained walking trails.
- First-class fitness center.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-CS1
#LI-PA001
(#IN-PACS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
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