Customer Service Representative - Seasonal

Williams-Sonoma Inc.
Seasonal Full-Time Customer Service Representative – Work from Home!
: Why you and why us?
Who are our Customer Service Representative? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
What Benefits do you offer?

• Pay = $15.00/hr
• 40% Discount on most merchandise!
• Opportunity to convert to benefited status within 90 days!
• Monthly performance bonuses up to $500!
• Bonuses for perfect attendance during the holidays!
• Overtime, overtime, overtime
• Paid Training from the comfort of your home
• Fun contests / rewards and recognition programs

Job Duties: Your day to day

• Listen Carefully: Be attentive
• Emphasize our effort: Because we care
• Inspire customer loyalty: Give them a reason to come back
• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership

Essential Functions: The nuts and bolts

• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Address customer questions and concerns regarding product and delivery information
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Perform other duties as assigned

Qualifications: What you need to apply

• Experience in a performance-based or metric-driven environment
• 1 – 2 years previous customer service experience
• Strong ability to communicate both verbally and written with capable data entry skills
• High School diploma or GED

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required

Equipment you must have for training and for work:

• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication
• USB to Ethernet converter if your computer does not have an Ethernet port
• Ethernet cable hardwired into you modem/router
• Webcam (built in or external) with minimum resolution of 640 X 480
• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• 6 GB of RAM
• SAntivirus/Anti-malware
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Wired USB headset (with microphone) which is compatible with our systems
• Mouse and keyboard
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• Wi-Fi is not permitted

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/
Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.