Customer Service Representative Jobs

What you’ll do:

This position coordinates across functional disciplines to achieve customer satisfaction; manages performance against customer requirements in accordance with contract obligations, terms and conditions; ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations; develops and maintains relationships that foster additional growth opportunities and up-sell products as an extension of the sales force. Ability to balance customer requirements with company capabilities and objectives.

Job responsibilities:

• Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled.
• Manages Customer Metrics and keeps customer database updated with all activities and maintains all records for account responsibility.
• Functions as primary point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.
• Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements.
• Takes ownership of total customer satisfaction for assigned customers. Establish and execute customer scorecard reviews with functional groups to ensure customer metrics are improved and actions are being taken, as appropriate.
• Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer, in anticipation of customers’ needs.
• Coordinates internal activities of all departments involved to achieve customer commitments. Coordinates resolving issues by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.
• Assures compliance with all export control regulations- ITAR.
• Coordinates and supports in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton’s policies, terms and conditions from proposal through shipment.
• Represents the company at customer review meetings (on and potentially at off-site meetings).
• Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment of customer demand to ERP system.

Qualifications:

Basic (Required) Qualifications:

• Minimum of six months experience in a manufacturing environment.
• No relocation is offered for this position. Only candidates who reside within a 50-mile radius of the Jackson, MS facility will be considered.
• Must be authorized to work in the United States without company sponsorship now or in the future.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Bachelor’s Degree from an accredited institution OR four (4) years’ experience interfacing with customers.

Preferred Qualifications:

• Fundamental understanding of CAS/TINA requirements.
• Proficient with Microsoft Office and MRP Systems
• Experience in Aerospace Industry
• Proficient with lean tools and active continuous improvement practices
• Fundamental understanding of FAA requirements for repair and PMA purchases.