Customer Service Representative Jobs

Customer service works with clients who have orders, complaints, or require information about products/services purchased from the organization. Respond to incoming calls, emails, and other messages from customers; Identify and assess customers' needs, contribute to team effort as needed to achieve customer satisfaction.

Responsibilities

1. Create and maintain customer accounts by recording account information.
2. Enter orders, manage, or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns. A key responsibility is to receive and process incoming orders, providing confirmation feedback to customers through either the customer system (I supplier) or the SINBON open order report. The confirmation feedback including price, product version, promise date, shipping details etc. Moreover, coordinate the transactions as well as handling order cancellations, product returns, or exchanges.
3. Work with price lists and sales to determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve any invoice and billing issues by processing product exchanges and working with the accounting department to refund or credit where necessary.
4. Support sales and business development initiatives when new options (FA) are available or where it would appropriately support the customer’s needs.
5. Prepare product or service reports, such as open order reports, or any customer report by collecting and analyzing the related information.
6. Closely collaborate with the operations team to track the shipment status of customer orders and ensure timely delivery. Responsible for providing comprehensive schedule and fulfillment information to the customers and keeping them updated on the progress of their orders.

Qualifications

• Good interpersonal and communication skills, both verbal and written and excellent Microsoft Office suite.
• Basic understanding of business math principles for job estimation
• Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude.
• Previous experience in customer service or internal sales, ideally selling a custom manufactured product.
• Good knowledge of customer relations and strong organizational and problem-solving skills.
• A good team worker and good sense of judgment