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Customer Service Representative Ii
Company | City of Burbank |
Address | Burbank, CA, United States |
Employment type | PART_TIME |
Salary | |
Category | Armed Forces |
Expires | 2023-05-23 |
Posted at | 1 year ago |
OPEN COMPETITIVE RECRUITMENT Open to all qualified candidates.Â
PART TIME
PART TIME
- Up to 40 hours Tentative examination dates for this recruitment: Â
- Blind supplemental scoring Â
- Oral interview Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates. Under direction, to perform a variety of customer service duties and office work of average complexity for the Customer Service & Marketing Division of Burbank Water and Power; and perform related work as required. Works in a customer care section including: billing, call center, cashiering credit, collection, marketing, and field services; interacts with the public in-person, via e-mail, fax, and telephone; responds to customer inquiries about municipal services accounts, billing, payments, programs, and City services; verifies customer account and service status; accesses various databases and software applications to explain services and charges; explains procedures, programs, regulations, and rates; handles cash; accepts bill payments and issues receipts; balances a cash drawer and prepares deposit slips of cash and checks; makes appropriate payment extensions and payment arrangements; maintains and files service requests; assists with basic research and data gathering and analysis; recommends procedural improvements; promotes City programs and services; processes paperwork for high-bill investigations; accepts and prepares customer applications and closing orders for utility services; determines consumption; reports customer concerns; reviews periodic reports for accuracy; prepares reports using discretion to correct discrepancies; files miscellaneous documents; processes data rejected by the computer; may train and supervise employees; performs functions of Customer Service Representative I. Employment Standards:Â
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